Service Catalog module
Quick answer
The Service Catalog turns services into requestable items with structured fulfilment.
Key takeaways
- Request tables
- Building blocks
The Service Catalog turns services into requestable items with structured fulfilment.
Request tables
sc_request, the overall request (REQ).sc_req_item, a requested item (RITM).sc_task, fulfilment tasks (SCTASK).
Building blocks
- Catalog items and variables collect input.
- Record Producers create records on other tables.
- User Criteria controls visibility.
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Check your understanding
A requested item lives on which table?
- A. sc_req_item
- B. incident
- C. cmdb_ci
Show answer
A. sc_req_item
RITMs are rows on sc_req_item.
What creates a record on another table from the catalog?
- A. A Record Producer
- B. A UI policy
- C. A business rule
Show answer
A. A Record Producer
Record Producers generate records like incidents.
Frequently asked questions
What does the term Service Catalog module refer to in ServiceNow?
The Service Catalog turns services into requestable items with structured fulfilment.
What is another point to note about Service Catalog module?
Catalog items and variables collect input. Record Producers create records on other tables. User Criteria controls visibility.