Service mapping
Connect infrastructure to the business services it supports.
Service Mapping builds a live, top-down map of a business service, from its entry point down through every application, host and database it depends on. It answers "what actually makes up this service, and what breaks it?" with a discovered, maintained map rather than a hand-drawn diagram.
- Top-down mapping
- Discovery vs Service Mapping
- Pattern-based mapping
- Why it matters
- Common mistakes
Service Mapping builds a live, top-down map of a business service, from its entry point down through every application, host and database it depends on. It answers "what actually makes up this service, and what breaks it?" with a discovered, maintained map rather than a hand-drawn diagram.
Top-down mapping
You give Service Mapping an entry point (a URL, a load balancer). It follows the real traffic and configuration down each tier, building a dependency map into the CMDB:
Discovery vs Service Mapping
Pattern-based mapping
Why it matters
Common mistakes
- Mapping too many services by hand instead of using patterns.
- Poor entry-point definition, so maps are incomplete.
- Letting maps go stale after infrastructure changes (defeats the purpose).
- Mapping services no one uses for impact, wasting effort.