Servicenow Integration

In this modern era, many technologies depend on each other to deliver the best results. This dependency can be fulfilled by making integrations between the systems. Integration is defined as an act of combining smaller systems into a bigger one that delivers the desired outcome.

In this modern era, many technologies depend on each other to deliver the best results. This dependency can be fulfilled by making integrations between the systems. Integration is defined as an act of combining smaller systems into a bigger one that delivers the desired outcome. 


In ServiceNow, the act of integration is a flow of information between ServiceNow Instance and company applications.  Here we have two options to make integration one is before and the other is after the ServiceNow implementation goes live. But the best one too apt for is before it goes live. Establishing integration before it goes live gives you a chance to test the integration. ServiceNow allows for easy integration with multiple third-party applications and data sources. 


ServiceNow uses various techniques for integration purposes which include Excel, CSV, JDBC, Email,  SOAP, Web Services, WDSL (OR) REST. Typically ServiceNow integrates with user administration, problem management, CMDB and Integration management. 

  

Service Integrations:


In this blog post, we are going to talk about the ServiceNow Kingston business integrations with various applications and tools. Let’s get into the details without wasting much time. 

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Jira Integration: 


Project management is very essential and needs to execute tasks such as assigning works, tracking progress, and releasing results. Jira is one of the best tools for an end to end project management and Kingston allows a seamless integration process between ServiceNow and Jira. 

This integration creates effective communication automation workflows, business areas, and resolves issues very quickly. 

    

LDAP Integration: 



Lightweight Directory Access Protocol (LDAP) is the main source of master data which allows accessibility through a simple single sign-in. The integration between ServiceNow and LDAP creates a simple login process and automates administration tasks. The additional advantage is that it also supports Active Directory integration. 

 
Azure Integration: 


Azure is a Microsoft's Cloud Infrastructure as a Service (IaaS) platform and helps the organizations to build, deploy and manage configured apps. Azure integration with ServiceNow enables the organization with the power to IT operations management and event management. Kingston’s Azure integration accepts Azure as a data source and captures important data on the platform. 

Learn Integrating Servicenow with the Third-party tool from ServiceNow Integration Training

    

Splunk Integration: 


Splunk is one of the widely used applications by the developers to big data metrics, patterns, and also to resolve problems. Kingston allows seamless integration between the ServiceNow and Splunk to provide a clear view of incidents and analysis. Combining Splunk and ServiceNow in the form of integration enhances security levels.  

   

Slack Integration: 

An organization can leverage the Slack platform to enhance the communication workflows between the teams and also allow clear accessibility to essential business information. The integration between the Slack and ServiceNow faster and efficient communication channels. 

   

Salesforce Integration: 

Salesforce is a customer relationship management (CRM) platform, Integrating ServiceNow with salesforce enables the organizations to gain clear visibility and allows connection with customer service management (CSM) data. Kingston allows enterprises to integrate Salesforce cases, accounts, users, and opportunities very easily. Organizations can also have a chance to import the data from Salesforce to ServiceNow software.   

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Communication Integration: 


ServiceNow Communication integration allows organizations with advanced facilities to automate the online chats, phones, emails, etc.  The advanced ServiceNow Kingston’s version allows the organizations to combine common forms to render seamless customer service to the individuals. ServiceNow allows quick access  by providing allows integration between the following areas: 

  • ServiceNow Email Integration
  • ServiceNow Phone Integration
  • Email and Calendar Integration
  • ServiceNow Chat Integration 

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Advantages of ServiceNow integration: 


Following are the four core benefits that any business can gain through integrating ServiceNow applications with multiple applications. 

   

1) ServiceNow Meets Demand: 

ServiceNow acts as a centralized platform to gain access to multiple applications. Earlier it was a challenging task to get the clear info from multiple platforms. ServiceNow integrations create a centralized platform that routes all the requests to the right place and alerts the right parties to deliver the best service. 

    

2) Continuous Progress: 

ServiceNow integration provides clear visibility into all the tasks that are happening in an organization. The centralized data gathering and analysis will provide accurate insights regarding business areas where development and focus are required. This allows the organization to make continuous improvements based on past results and weak points.

  

3) Quick Problem Solving: 

ServiceNow comes with the features to collect, analyze and present data. It allows easy extraction of insights out of hidden data and spots the areas which are causing hindrance to the business growth and alerts concerned teams to resolve them. 

  

4) Highly Adaptable: 

ServiceNow can easily adapt into all types of business sizes and is easy to scale. ServiceNow pre-built applications such as  ITSM (IT Service Management), and CSM (Customer Service Management), Marketing Service Management (MSM), and Human Resource Service Management (HRSM) all these together deliver deep functionality without any need to write a single line of code.

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Conclusion: 

ServiceNow integration builds a streamlined and centralized system that acts as a central repository for all types of business services. ServiceNow platform allows seamless integration for infrastructure, software, API’s and products. The integration will enable the organizations to easily flow into and out of the ServiceNow Platform. 

Arjun Sharma
Arjun Sharma
Servicenow Orchestration Developer
we at Servicenow from the last 5+ years. most of the 3 years into ITOM discovery, service mapping & SAM. Now working on the Orchestration project & trainer in IT Canvass

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