ServiceNow Admin & Development Training
Learn ServiceNow the way it is actually used on projects: build on a live developer instance, write real GlideRecord and business-rule scripts, and wire up integrations that do not fall over. Taught live by a working consultant, mapped module-by-module to the CSA and CAD exams, with a capstone you can defend in an interview.
ServiceNow Admin & Development training teaches you to configure and extend the Now Platform , users and roles, the data model, ACLs, client and server scripting, Flow Designer and integrations. It maps to the CSA and CAD exams and to real admin/developer work, delivered live with hands-on labs, a capstone and job support.
Who this course is for
Prerequisite: No coding background required for the administration track; basic JavaScript helps for the development modules.
What makes this different
You build, not just watch
From session one you are on your own developer instance , configuring, scripting and breaking things safely. That is what makes it stick.
Taught on the current release
No outdated screenshots. Everything maps to the release ServiceNow runs today, including Now Assist and CSDM awareness.
A capstone you can defend
You finish with an end-to-end build , catalog, flows, scripts and an integration , and can walk an interviewer through every part.
One trainer, to the offer
One working consultant for the whole batch , no rotation , plus resume review, mock interviews and referrals.
Curriculum
12 modules and 4 projects, updated to the current release. Every module maps to real Admin & Development work and expands into its full topic list, practised on a live developer instance.
ServiceNow Admin & Development Training module list: 12 modules, what each one covers, and how many topics it expands into. Full topic lists are in the accordions below.
| # | Module | What you configure | Topics |
|---|---|---|---|
| 01 | Now Platform fundamentals & architecture | Single data model, applications and modules; Instances and the ServiceNow cloud; Why application scope matters from day one | 4 |
| 02 | Lists, forms, releases & navigation | Finding anything fast; Personalising lists and forms; Releases and how upgrades really work | 4 |
| 03 | Users, groups, roles & delegated admin | User and group administration without creating a mess; Roles and inheritance; Delegation | 4 |
| 04 | Access control (ACLs) deep dive | How ACLs evaluate: table, then field, then row; Read/write/create/delete rules; ACL scripts | 4 |
| 05 | Data model: tables, dictionary & references | Tables, the dictionary and field types; Reference fields and dot-walking; Extending the Task table | 4 |
| 06 | Import sets, transform maps & data sources | Data sources and staging; Transform maps and scripts; Coalescing | 4 |
| 07 | UI policies, client scripts & data policies | UI policies vs client scripts: when to use which; onLoad / onChange / onSubmit; Data policies for server-enforced rules | 4 |
| 08 | Server-side scripting: business rules, Script Includes, GlideRecord | GlideRecord done right (query, update, gotchas); Business rules vs Script Includes and why current differs; GlideAjax and async patterns | 4 |
| 09 | Service Catalog, record producers & Flow Designer | Catalog items, variables and record producers; Flows, actions and reusable subflows; Approval patterns that survive real org charts | 4 |
| 10 | Notifications, SLAs, knowledge & Service Portal | Email notifications and templates; SLA definitions and schedules; Knowledge management | 4 |
| 11 | Integrations: REST, SOAP, Scripted REST & IntegrationHub | Consuming and exposing REST/SOAP; Scripted REST APIs; IntegrationHub spokes without over-engineering | 4 |
| 12 | Reporting, Performance Analytics, update sets & capstone | Reports and dashboards; Intro to Performance Analytics; Update sets and moving work safely | 4 |
1Now Platform fundamentals & architecture
- Single data model, applications and modules
- Instances and the ServiceNow cloud
- Why application scope matters from day one
- UI16 and Next Experience
2Lists, forms, releases & navigation
- Finding anything fast
- Personalising lists and forms
- Releases and how upgrades really work
- Update sets vs the store
3Users, groups, roles & delegated admin
- User and group administration without creating a mess
- Roles and inheritance
- Delegation
- The role mistakes that cost teams days
4Access control (ACLs) deep dive
- How ACLs evaluate: table, then field, then row
- Read/write/create/delete rules
- ACL scripts
- Debugging access with impersonation
5Data model: tables, dictionary & references
- Tables, the dictionary and field types
- Reference fields and dot-walking
- Extending the Task table
- Choosing the right structure
6Import sets, transform maps & data sources
- Data sources and staging
- Transform maps and scripts
- Coalescing
- Scheduling and automating data loads
7UI policies, client scripts & data policies
- UI policies vs client scripts: when to use which
- onLoad / onChange / onSubmit
- Data policies for server-enforced rules
- Catalog client scripts
8Server-side scripting: business rules, Script Includes, GlideRecord
- GlideRecord done right (query, update, gotchas)
- Business rules vs Script Includes and why current differs
- GlideAjax and async patterns
- Debugging with logs and the script debugger
9Service Catalog, record producers & Flow Designer
- Catalog items, variables and record producers
- Flows, actions and reusable subflows
- Approval patterns that survive real org charts
- Legacy Workflow vs Flow Designer
10Notifications, SLAs, knowledge & Service Portal
- Email notifications and templates
- SLA definitions and schedules
- Knowledge management
- Service Portal pages and widgets, the practical basics
11Integrations: REST, SOAP, Scripted REST & IntegrationHub
- Consuming and exposing REST/SOAP
- Scripted REST APIs
- IntegrationHub spokes without over-engineering
- Auth, pagination and error handling
12Reporting, Performance Analytics, update sets & capstone
- Reports and dashboards
- Intro to Performance Analytics
- Update sets and moving work safely
- Building and reviewing your end-to-end capstone
Real projects you'll build
Interview-ready scenarios on a live instance, not toy demos.
Service catalog with multi-level approvals
A catalog item end to end , variables, a record producer, an approval flow and SLAs , the way requests are really modelled on projects.
Incident automation with business rules
Auto-assign by category, escalate on breach and notify the right group using server-side scripting and Flow Designer together.
Outbound REST integration
Sync records with an external system: build the request, handle auth and pagination, and fail gracefully when the other side is down.
Operations dashboard leadership will use
Turn incident and request data into reports and a live dashboard that answers the questions managers actually ask.
Certification and hands-on
Every exam domain is covered by specific modules, so you know exactly when you are ready to sit each exam.
An IT Canvass verified certificate, a personalised CSA → CAD roadmap, and exam-style practice questions. (IT Canvass does not issue the official ServiceNow certification.)
Your Admin & Development career roadmap
Five stages from first instance to architect, with indicative 2026 salary bands. This course takes you through stages 1-3.
Salary snapshot
Indicative ranges aggregated from public salary data. Actual pay varies by location, employer and experience.
How IT Canvass compares
An honest look at what actually differs between providers. Curriculum currency: Current release; Now Assist & CSDM aware, where a typical training provider offers often older release material. Hands-on instance: Own developer instance from day 1, where a typical training provider offers slides-first; limited lab time. Trainer: One working consultant, whole batch, where a typical training provider offers rotating trainers. CSA/CAD mapping: Module-by-module to exam domains, where a typical training provider offers generic exam mention. Job support: Resume, mock interviews, referrals, where a typical training provider offers often nominal. Recordings: Lifetime access, where a typical training provider offers time-limited. Fees: One transparent fee, where a typical training provider offers add-ons billed separately.
Fees and training modes
Choose how you want to learn Admin & Development. No-cost EMI available on all modes.
Interactive live batches, weekday or weekend, with the full cohort and lifetime recordings.
Private one-on-one coaching at your pace, whether you need interview-ready fast or hands-on help with your current project.
Learn on your own time with recorded sessions, labs and Q&A doubt support.
Train your team on Admin & Development
Tailored curriculum, flexible scheduling, a dedicated ServiceNow architect, and progress reporting for your managers. Delivered live online or on-site for cohorts of any size.
Your trainer
I still deliver ITSM, ITOM and HRSD implementations for enterprise clients, so I teach from what is breaking in production this quarter, not from a slide deck. In class I show the patterns that scale, the ACL and scoping mistakes that cost people days, and how to debug a business rule when current is not what you think it is. CSA & CAD certified · 50+ implementations · 1,900+ trained
Full bio →Learner reviews
The scripting modules finally made GlideRecord click. Cleared CSA a month after finishing.
Live instance practice every session. The capstone was exactly what my interviewer asked about.
Job support was real: mock interviews and a referral that landed me the offer.
Fees, batches and policies
The questions people actually ask before enrolling, answered plainly.