ServiceNow Admin And Development Training

Objectives:

Explore the UI, Application Navigator, Mobile Interface, Plugins, and Branding Options. Work with Lists, Filters, Forms, and Search Capabilities.

1. UI Essentials Lab: Configure Navigation, UI, Search, and Branding options.

2. Configuration Essentials Lab: Manage and Configure Incident, Problem, and Change Lists, and Forms, then Create and Apply Filters.

In this project, you will learn to develop a customized user interface for the Service Now apps and the platform.

Objectives: 

Discuss ServiceNow Data Structures: Databases, Tables, and Records, Work with Import Sets and Transform Maps, then add Configuration Items (CIs) to the CMDB.

1. Tables Lab: Create new Tables, Applications, and Modules.

2. Import Sets Lab: Work with Import Sets and Transform Maps.

3. CMDB Lab: Add and Map Configuration Items (Cis)

Objectives: 

Work with key ServiceNow Platform Applications and Functionality: Knowledge Management, Service Catalog, Workflows, SLAs, and Reporting Tools.

1. Knowledge Management Lab: Create and Attach Knowledge Base Articles.

2. Service Catalog Lab: Create Service Catalog Items, Variables, and Create a Service Catalog Order Guide.

3. Workflows Lab: Modify and Test Workflow and Approvals

4. SLAs Lab: Define an SLA for Catalog Requests

5. Reports Lab: Explore the Reporting Application to review Report Types, work with Gauges and Homepages, and create a report from a list

Objectives:

Work with UI Policies, Data Policies, UI Actions, Business Rules, and Client Scripts, Configure Application Security, Work with Events and Notifications.

1. Policies and Interaction Lab: Work with UI Policies, Data Policies, UI Actions, Business Rules, and Client Scripts.

2. Application Security Lab: Provide Application and Module Access for a specified role, Create an Access Control Rule to allow record Read Access, Create an Access Control Rule to restrict column Read Access.

3. Notifications Lab: Observe a Business Rule and Registry associated with a P1 Change Event, Create a Notification based upon a Business Rule, Configure and send an email notification, Create an SMS notification

Objectives: 

Create and Apply Update Sets; learn about the Upgrade Process and Release Cycle, Record Baseline Performance Statistics, and Use Social IT Capabilities.

1. Update Sets Lab: Creat, then Retrieve an Update Set.

2. Upgrades, Performance, and Troubleshooting Lab: Confirm Release and Upgrade Status, Edit New Build Notifications, Review Baseline Statistics.

3. Social IT Lab: Configure Live Feed to Automatically Post High Priority Incidents Capstone Case Study.

Objectives:

• Creating Gauges
• Define CSS properties, UI PropertiesChange visibility of Homepage and banner.
• Adding Gauges on Homepages (Admin, ITIL & Self).
• Adding Report on Homepages.
• List Layout Changes of Homepages.

Objectives:

• Creating Application, module
• Creating table
• Personalizing form and table
• layoutCreating Section, View.
• Dictionary entries
• Dictionary overrides
• Reference qualifiers
• Related lists

Objectives:

• Creating an updated set
• Merge update set
• Retrieve
• Update set in another instance.
• Preview & Committing of update set.
• Importing & Exporting XML of Update set.

Objectives:

• Client Script
• Business Rule.
• AJAX Script.
• Script Include.
• UI Action & UI Policy.

• Workflow editor and workflow scripts
• Workflow Activities and workflow context
• Workflow stages, Transitions.

Objectives:

• Use of service catalog, back end execution
• Creating catalog item, record producer, order guide
• Create RITM and catalog taskAttaching workflow to catalog items.
• Approval Configuration & SLA’s associations.
• Series & parallel catalog task creations.

Objectives:

• Data sources,
• XML import
• Transform maps,
• Scheduled data import
• Import setsTransform scripts
• Data load automation

Objectives:

• Creating groups
• Users and Departments
• Concept of delegation
• Customizing user profile
• Roles & group membership
• Fetch detail of logged-in user.
• Templates
• Licensing management.
• Admin, ITIL & ESS user’s concept.
• Foundation data’s (Locations, Groups, Category, Subcategory etc...)

Objectives:

• Defining a Template.
• Define notification.
• Email logs.
• Introduction to SMTP and POP mail servers.
• Trigger email on the event.
• Email properties.

Objectives:

• SLA Definitions.
• SLA Properties.
• Attach SLA to tasks.
• Create a schedule and child schedule.
• OLA & Underpinning contract SLA’s.Association of Time zone & Schedule with SLA’s

Objectives:

• Introduction to scheduled jobs.
• Scheduled Job log.
• Scheduled reports.

Objectives:

• Create Read, Write and Create ACL on table and field level
• Debug ACLS.
• Write ACL Scripts.
• Concept of privileged system admin(Security Admin).

Objectives:

• Creating site, page.
• Dynamic content block.
• Define Header, theme, style sheet.
• Creating UI page, UI macros.

Objectives:

• Introduction to web services.
• SOAP Messages.
• Inbound Configuration.
• Outbound Configurations.WSDLMID server
• Inbound & Outbound Response.
• Exception of Error handling.
• SOAP Envelope design.

Objectives:

• Personalize users.
• Debugging Business Rule.
• Debugging ACL.Background scripts.

Objectives:

      1.Web service (SOAP Messages).

• Inbound & Outbound Configurations.
• SOAP Envelope Design.
• Exception & Error handling.
• WSImport design.

1.SSO & LDAP Integration

2.SCCM Integration

• Design, develop and test solutions built on Citi’s internally hosted ServiceNow platform.
• Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings.
• Perform L3 troubleshooting of reported application problems.
• Guide junior developers in best practices.
• Implement and innovative ServiceNow solutions in ITSM ServiceNow as assigned.
• Participate in the design and recommendations of overall system functionality.
• Configure and maintain the system ensuring consistency according to established governance.

If you miss the online ServiceNow Admin and Development class, we will provide you with a recorded video of the class. We record each session and share it with the students so that they can revise the topics. They can come up with their doubts, if any, in the next class, where the trainer will answer them.

Yes, we have a policy of discounts, which we follow in two ways- Referral and Group discount. Group discount is offered when you come in a group and referral discount is offered when our previously enrolled student refers you.

We provide study material and other supporting documents to students which clarify every doubts students encounter in practising in real-time projects. Still, if they are unable to tackle then they can call our technical support executives and they will schedule a session for you with our expert trainer for a period of 6 months from the end of the last class.

We have referral programs in our institute. In which companies who are looking for the ServiceNow admin and developer profiles, they come and select the students for interviews. Even, we help our students in preparing their resumes and assist them in all perspectives in getting a job from our networks.

All essential labs to support the ServiceNow admin training are available for students to access round the clock. After every session, we provide lab assignments to students to practice on the same day on real-time scenarios. Our technical staff is ready to welcome students’ doubts at any time every time.

All our trainer’s team is qualified enough to handle any projects on various modules of the ServiceNow platform. They are the industry experts and contributing from their end to build aspirants skills in ServiceNow administration.

Yeah, we understand our students and their needs. By considering this, we permit our students to pay a fee in two installments.

As the ServiceNow platform is the emerging platform and big brands, SMEs are attracting towards it with its lots of beneficial features in their workflows integrating with the latest technologies like AI and machine learning. The demands for this course will increase in the future too. If you are a master in this, you will be in gain.

At ITCanvass, we offer ServiceNow ITBM Certification to our students by the end of the Course by conducting a test. It will certify you with the skills and knowledge mentioned in our objectives, including the lab sessions with real-time scenarios. Further, if you wish to appear for the official ServiceNow Certification, you can visit the official ServiceNow website.

The IT industry has a great scope for ServiceNow Admin and Development. Learning these skills can enhance your career in a better way. You can explore the following career paths:

• ServiceNow Admin
• Application Developer
• ServiceNow Implementation Specialist
• Support Specialist
• Business Process
• ServiceNow Architect

ServiceNow provides a no-code platform solution for building apps without much coding skills. However, our Course will cover all the topics from beginner to expert level.

Learning ServiceNow Development skills will take around 30 hours. It may also vary depending on the real-time projects, practical sessions, etc., you attend during the Course.

ServiceNow suggests the students have at least two to three months of practice on real-time projects before writing the exam for the ServiceNow admin certification exam. You can find the information on the certified system administrator page. Upon the success of clearing the exam, the students are provided with the ServiceNow developer certification.

The system requirements for attending the online training are quite simple. There are no prerequisites for learning this course, which means anyone who is interested can join. Regardless of your current skills or level of expertise, you can pursue this course. However, a stable and reliable internet connection is essential. You will need a mobile device, tablet, laptop, or computer with either Zoom or Meet installed in order to participate in the training sessions.

The average annual salary of the ServiceNow System Admin is Rs. 5.6LPA. Glassdoor says these experts earn between USD 89K and USD 110K p.a. in the USA. Further, it will depend upon the skills and understanding of the topics. 

As a fresher, you can start with the ServiceNow Admin and Development Training to explore multiple jobs. As per ZipRecruiter, many top companies pay a good salary to a ServiceNow Admin between USD 107K and USD 155K p.a.

Further, a certified ServiceNow Developer earns up to USD 110K as an average salary p.a., as per Indeed. In India, these experts earn between Rs. 3.5LPA and Rs. 11LPA on average.