ServiceNow Hardware Asset Management Training
ServiceNow Hardware Asset Management (HAM) training teaches you to manage the physical asset lifecycle on the Now Platform.
ServiceNow Hardware Asset Management (HAM) training teaches you to manage the physical asset lifecycle on the Now Platform. You work with asset classes and stockrooms, procurement, deployment, transfers and retirement, and the relationship between assets and configuration items, aligned to CIS-HAM.
Other ServiceNow courses
Who this course is for
Prerequisite: Basic administration. Understanding of the CMDB helps, since assets and configuration items are linked.
Curriculum
5 modules and 3 projects, updated to the current release. Every module expands into its full topic list, practised on a live developer instance.
1HAM foundations
- Asset vs configuration item
- Asset classes and models
- Stockrooms
- Roles
2Lifecycle
- Procurement and receiving
- Deployment and transfers
- Retirement and disposal
- States
3CMDB link
- Asset to CI sync
- Normalisation
- Reconciliation
- Data quality
4Operations
- Audits and stock counts
- Contracts and warranties
- Cost tracking
- Refresh planning
5Delivery
- Dashboards and reporting
- Integrations
- Best practices
- CIS-HAM prep
What you'll be able to do
Real projects you'll build
Interview-ready scenarios on a live instance, not toy demos.
Asset lifecycle
Take an asset from procurement through deployment, transfer and retirement with the correct states.
Asset to CI sync
Configure the sync so an asset and its configuration item stay consistent.
Stock audit
Run a stockroom audit and reconcile the differences you find.
Certification and hands-on
The CIS-HAM exam costs US$300 (ServiceNow University, 2026).
Every session runs on a real ServiceNow developer instance, so you configure and build rather than watch. The course maps to the CIS-HAM exam and finishes with an IT Canvass certificate plus a certification roadmap. The CIS-HAM exam costs US$300 (ServiceNow University, 2026). IT Canvass does not issue the official ServiceNow credential.
Salary snapshot: IT Asset Consultant
Indicative ranges aggregated from public salary data. Actual pay varies by location, employer and experience.
Fees and training modes
Choose how you want to learn. No-cost EMI available on all modes.
Interactive live batches, weekday or weekend, with the full cohort and lifetime recordings.
A personal schedule with the trainer, moving at your pace.
The full recorded course with lab access, learning on your own schedule.
Learner reviews
The lifecycle and stockroom modules matched our processes closely. I applied them the same month.
The asset to CI sync exercise fixed a real problem we had. Very practical.
The asset versus configuration item distinction trips everyone up and the course cleared it up immediately.
Get an expert on screen-share to finish your daily tasks with you. Deliver on time, protect your reputation and your job. Monthly support only, no task-wise plans.
Explore on-job support →Frequently asked questions
How is HAM different from the CMDB?
Which certification does this map to?
Is procurement covered?
Do I need admin knowledge?
Is the CMDB link covered?
How long is the course?
Are recordings included?
Ask about ServiceNow Hardware Asset Management Training
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