ServiceNow Customer Service Management CSM Training

• ServiceNow CSM Introduction
• Positioning CSM Across Workflows
• CSM vs. ITSM Comparison
• Customization and CSM Needs

• Customer Service Terminology Familiarization
• B2B vs. B2C Differences in CSM
• Understanding Customer and Product Portfolios
• Hands-On Core Data Configuration

• Communication Channels and Case Management
• Matching and Assignment Rules Introduction
• CSM Agent Workspace Configuration
• Case Management Overview
• Service Management Integration with CSM
• Mobile Experience Introduction for CSM
• Importance of Data Tracking and Analysis in CSM

• B2B and B2C Portals Exploration
• Portals and Service Catalog Interaction
• Introduction to Community
• CSM Interaction with the Knowledge Portal
• customer service portal and the consumer service portal

ServiceNow CSM, or customer service management, is a leading platform that helps companies handle and enhance customer service activities. It helps to simplify workflows, automate processes, and improve the customer experience.

Yes, we have a price discount policy, and we offer two types of discounts on ServiceNow Customer Service Management Training. These are referral and group discounts. Referral discounts for CSM skills will be applicable when you join through a reference of any previously enrolled student. The group discount will be applicable when you join as a group of students.

We have a technical support team to help you in clearing your additional queries on ServiceNow CSM after this Course.

We have a referral program in our institute through which companies looking to hire the best candidates will come and select them based on their profiles and skills. Further, we assist our trainees in preparing an updated resume that will help them in getting multiple opportunities.

We provide our ServiceNow CSM trainees with virtual practice sessions to gain expertise. Students can practice lab sessions on the same day they attend the class to enhance their hands-on knowledge. It will help you learn with real-time scenarios, and our experts will be available to support and solve complex queries.

Our ServiceNow Customer Service Management trainer is a certified expert in this domain and has real-time experience handling projects. Further, they make learning easier, interactive, and engaging for the students and resolve all their queries.

We understand our students' needs, and considering this, we offer them the option to pay their course fee in two installments.

• Learning and becoming certified in ServiceNow will enhance your career multifold. It is one of the in-demand skills today and offers multiple career opportunities in roles like Admin, Developer, Analyst, Consultant, Architect, and more. 
• The ServiceNow CSM helps to boost the self-service experience of employees by automating repetitive tasks and improving talent. It also improves workflows by integrating with other platforms. Therefore, many top companies, including SMEs, are eager to adopt ServiceNow in their business activities. 
• Hence, the ServiceNow CSM Course will enhance your future in a better way.

The official certification available for ServiceNow CSM learners is “ServiceNow Certified Implementation Specialist - Customer Service Management.” To appear for the certification exam, you need to register by visiting the ServiceNow website. Further, we will provide a recognized course completion certificate in CSM by the end of the course.

ServiceNow offers multiple career paths to its learners, and there is a lot of scope in this field. Many top companies hire ServiceNow experts, as this automation platform comes with multiple features that improve business actions. However, ServiceNow is updating with many additional features that can improve business growth.

Yes, we provide our learners of ServiceNow Customer Service Management with at least two real-time projects. It will enhance their practical knowledge and provide a hands-on learning experience.

The salary of a ServiceNow CSM expert in India stands up to Rs. 18LPA on average, and in the USA, they earn up to $112K p.a.

Before appearing for the ServiceNow CSM Certification exam, ServiceNow suggests that every student must practice assignments and do real-time projects for at least 3-4 months. It will enhance the skills needed to gain expertise in this platform and help you appear and easily clear the certification exam. 

Having basic skills in the ServiceNow platform, along with customer service management principles, will make it easy to learn ServiceNow CSM.