Servicenow Customer Service Management CSM Training

Elevate your career with our ServiceNow Customer Service Management Training. ITCanvass is a leading training provider offering top-notch training for eager learners. Our trainers are seasoned experts in customer service management, having over a decade of hands-on experience in handling and optimizing customer service operation.....s. They employ a unique teaching style, simplifying complex concepts and guiding candidates towards mastering the ServiceNow CSM platform. Our hands-on, real-time projects equip you with skills to excel in ServiceNow CSM. When you complete this ServiceNow CSM course, you'll emerge as a ServiceNow CSM expert. Enroll now and unlock the best ServiceNow CSM online Training for a promising career in customer service management. Read more

Course Duration: 20 Hours

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Servicenow Customer Service Management Course Highlights

Innovative Structure

ServiceNow enabled up to six percent of happiness in internal customer loyalty scores.

Innovative Structure

Increased customer satisfaction and retention, resulting in $6.6m in benefits.

Innovative Structure

Intelligent Apps lead to a twenty-five percent enhancement in customer happiness.

Get a Master's in Excellent Customer Service Management and Improve your Chances of Getting Hired in Top Brands.

Servicenow Customer Service Management Training Curriculum

  • ServiceNow CSM Introduction
  • Positioning CSM Across Workflows
  • CSM vs. ITSM Comparison
  • Customization and CSM Needs
  • Customer Service Terminology Familiarization
  • B2B vs. B2C Differences in CSM
  • Understanding Customer and Product Portfolios
  • Hands-On Core Data Configuration
  • Communication Channels and Case Management
  • Matching and Assignment Rules Introduction
  • CSM Agent Workspace Configuration
  • Case Management Overview
  • Service Management Integration with CSM
  • Mobile Experience Introduction for CSM
  • Importance of Data Tracking and Analysis in CSM
  • B2B and B2C Portals Exploration
  • Portals and Service Catalog Interaction
  • Introduction to Community
  • CSM Interaction with the Knowledge Portal
  • customer service portal and the consumer service portal

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Modes of Training

We follow four formats for ServiceNow Customer Service Management training for the flexibility of our students

Batchwise Online Training
Batchwise Training

A batch of some single-digit count students are assigned to a faculty.



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One-on-One Online Training
One-One Training

One student is assigned to one faculty at some fixed customized time of the student.


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Self-Paced Online Training
Self-Paced Training

Videos of previous classes are shared with the students. It also includes clarification of the doubts at the end of the class.

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Corporate Training
Corporate Training

Our expert faculty team visits corporates and takes sessions.



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Servicenow Customer Service Management Training Batches

  • 22nd Jun

    SAT & SUN
    (Weekend Batch)

    09:30 AM - 12:30 PM IST

  • 26th Jun

    MON - FRI

    02:30 PM - 03:30 PM IST

  • 30th Jun

    SAT & SUN
    (Weekend Batch)

    05:30 PM - 08:30 PM IST

  • 4th Jul

    MON - FRI

    10:30 PM - 11:30 PM IST

  • 8th Jul

    MON - FRI

    09:30 PM - 10:30 PM IST

  • 12th Jul

    MON - FRI

    08:30 PM - 09:30 PM IST

Current Offer 20% Discount

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Servicenow Customer Service Management Course Details

Following are some of the professionals who can benefit from attending this course:

Anyone interested in customer service management roles

  • IT professionals
  • business analysts
  • anyone interested in customer service operations

Some of the prerequisites to attend this course includes knowledge on customer service principles, understanding of serviceNow platform and ability to access serviceNow instances.

ServiceNow customer service management is a highly demanding profile in the future. As it’s in the emerging stage, still many big and small organizations are implementing it in their business process for the smooth, unified, easy, and quick functioning of their workflows.

The features the ServiceNow platform provides are automated customer service, something that almost every organization in the world is looking for. And that too, this platform is dynamic in nature with the transforming needs of the businesses. So, it's obvious that the demand for this profile will be high for almost a decade or more.

You can take this course for a good start in your career. It's proven that rare skills are paid higher in the industry than with common skills. 

ServiceNow's customer service management profile comes with handling operational management. It's an exciting, challenging, and creative profile to head start your ServiceNow career.

ServiceNow customer service management training objective include-

  • The capacities and advantages of customer service Management and Operational Intelligence, and how they suit into the ITOM application suite An outline of Discovery 
  • Exploring key customer service Management application elements (e.g., customer service Management Dashboard, Alert Console) Recording occasions in ServiceNow ITOM
  • Creating significant notifications from customer services in ServiceNowCreating noteworthy undertakings, for example, incidents, from alerts.
  • Exploring key Operational Intelligence application elements (e.g., Insights Explorer, Anomaly Map) 
  • Recording measurements utilizing Operational Intelligence 
  • Generating IT alerts from abnormality alerts produced by Operational Intelligence

The major roles of the ServiceNow customer service management profile are-

  • CRM support Analyst
  • Servicenow admin

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Servicenow Customer Servic Management Project Details

To get hands-on experience on Servicenow CSM Training we give some projects to enhance your skills with real-time work. this will cover the total modules of Servicenow Training. This is very useful to Crack servicenow certification exam and learn how to develop a custom application in servicenow

servicenow customer service management Training Certification

After the successful completion of course modules with hands-on- experience, the students will be provided with the certification from our institute. The students who are interested in getting ServiceNow certification from ServiceNow company can write exams and get Service now certificates. 


 Servicenow Customer Service Management Training

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servicenow customer service management Training

  • You can build your skills in the most demanding skills
  • It is a rare skill, which has high demand in the market; learning this can add value to your profile. That is, you will gain competitive differentiation.
  • Enhanced user community satisfaction.
  • The real measure of your educational spend.

About Trainer

About Trainer

When you talk about the ServiceNow platform, we have a community of qualified professionals across the world working in reputed organizations on this specific platform.  They have a go-getter attitude to assist students in all perspectives to make them understand every feature of the ServiceNow platform profoundly. We have separate lab exper.....ts who are always ready to help you in understanding the concepts. We provide study materials, and other supporting documents to assist them in handling their real-time projects.   We even provide certification at the successful completion of the ServiceNow customer service management training and even help in getting ServiceNow certification. Read more

Servicenow Customer Service Management Training FAQ's

ServiceNow Customer Service Management is a software solution that enables organizations to manage and enhance customer service operations by simplifying workflows, automating the processes and enhancing the customer experiences.

Yes, we have a policy of discounts, which we follow in two ways- Referral and Group discount. Group discount is offered when you come in a group, and referral discount is offered when our previously enrolled student refers to you.

We provide study material and other supporting documents to students, which clarify every doubt students encounter in practicing in real-time projects. Still, if they are unable to tackle then they can call our technical support executives and they will schedule a session for you with our expert trainer for a period of 6 months from the end of the last class. 

We have referral programs in our institute. In which, companies who are looking for the various ServiceNow profiles they come and select the students for interviews. Even, we help our students in preparing their resumes and assist them in all perspectives in getting a job from our networks.

All essential labs to support the ServiceNow customer service management training are available for students to access round the clock. After every session, we provide lab assignments to students to practice on the same day in real-time scenarios. Our technical staff is ready to welcome students’ doubts at any time. 

All our trainer's team is qualified enough to handle any projects on various modules of the ServiceNow platform. They are the industry experts and contribute from their end to build aspirants skills in ServiceNow customer service management. 

Yeah, we understand our students and their needs. By considering this, we permit our students to pay a fee in two installments.

As the ServiceNow platform is the emerging platform and big brands, SMEs are attracting towards it with its lots of beneficial features in their workflows integrating with the latest technologies like AI and machine learning. Obviously, the demands for this course will increase in the future too. If you are a master in this, you will be in gain. 

To officially certified for the ServiceNow customer service management profile. Students have to register for the course on ServiceNow's official website, and after writing an exam, You will get certification for this. Even we provide certification for this after completion of the course. 

ServiceNow platform has a lot of scopes now, and in the future, also, if you’re going with this course, you will not regret starting your career in this field. As we can see, a change in every technology in a couple of years, but in the case of the ServiceNow platform, they are developing at a good rate with additional features.

We help our students to plan, develop, analyze, and make changes on the ServiceNow platform based on real-time scenarios during the ServiceNow customer service management training. Even we deploy our students to work on our client’s projects. 

The average ServiceNow Customer Service Manager earns an estimated $124k annually, 

which includes an estimated base salary of $89k with a $35k bonus. (Source from Comparably)

Average salaries for ServiceNow Customer Care: $45509. (Source from Glassdoor).

ServiceNow suggests the students have at least two to three months of practice on real-time projects before writing the exam for the ServiceNow certification. Upon the success of clearing the exam, the students are provided with the ServiceNow certification. 

Want to ask more?


With My Personal Experience, I am giving this review. ITCanvas Is an Excellent online Coaching Insti.....tute for ServiceNow courses. Before taking an online course from ITCanvas, I was so confused about ServiceNow ITIL customer service Management; now, I am very confident in this field. The trainer Is Very Dedicated, The Course Structure Is Satisfying. Thanks, ITCanvas, for such a wonderful service. Read more

- Kath

The ServiceNow customer service Management Training was very informative and enjoyable - this made i.....t understandable and interesting. I appreciate the practical information provided, and the instructor has lots of experience, which adds real value to the course. Thanks to the ITCanvas team for learning materials provided, technical support & response on queries were really good. Read more

- Vihan

It was a superb experience to undergo and get certified in the ServiceNow customer service Managemen.....t course from ITCanvas. The tutor had a great hold on the domain, who came with handy industry experience. The quality of the learning materials, project, assignments, support, and other facilities are top-notch. Thanks, ITCanvas, and team! Read more

- Catherin

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Why ItCanvass?

ITCanvass is the pioneer in delivering ServiceNow platform services. We covered all perspectives of the ServiceNow platform, which include- Training, consulting, IT support, Job support, remote projects, and resources.

We also covered ServiceNow platform services, whether it is in ITSM, ITOM, Non-IT Services, Asset & Configuration, Planning & Policy.

We build our institute intending to build master skills in students on the ServiceNow platform in all domains, also to help businesses in the smooth functioning of their workflows in a cost-effective and fast way.

  • Professional Trainers

    Professional Trainers

    All our trainers hold real-time experience in handling industry level projects of reputed organizations. They share their expertise and pinpoints where students may get stuck along with solutions to tackle them.


  • 24/7 Support

    24/7 support

    All our team members are connected through an online and cloud platform. We are always ready to support our students and clients at any time. We aim at providing excellence in our service delivery to our students, which covers all perspectives to meet end goals.

  • Instructor Lead


    Our trainers pay special attention to every student in the class. And ensure every class is interactive and all doubts of the students must get manifest in the same class. Our excellency in the subject helps our students in building expertise in the subject.

  • Real time Training

    Real-time Training

    Every class is provided with the lab assignments, which help them in clearing their doubts to encounter while handling real-time projects. We even help our students to work on our clients' real-time projects to get skills like industry experts. So that students are ready for industry deployments.

  • Flexibility


    We schedule classes to our students based on their availability. Every student's time is given priority and helps them to utilize their time completely. Whether students come in a group or individual classes are scheduled to them based on their availability.

  • Lifetime Access

    Lifetime access

    Every class is recorded and shared with the students at the end of the class. Students get to refer to the recorded videos anytime from anywhere throughout their lifetime. They can even use this recording for reference in the future whenever they get any doubt in implementing the real-time projects are preparing for any interviews.