ServiceNow ITOM Training

Enhance your IT career as a ServiceNow ITOM professional with our ServiceNow ITOM Training. ITCanvass offers the best skills to optimize IT operations in real time through industry experts. It includes all the essential skills like ITOM overview, ServiceNow basics, MID servers, event management, service mapping, discovery method.....s, and more. Get hands-on Training on ITOM concepts along with real-time projects, assignments, case studies, etc., with expert support. Also, get access to our learning resources to prepare for ServiceNow ITOM certification. So, enroll today in this ServiceNow ITOM Course with us and become a skilled professional.  Read more

Course Duration: 30 Hours

Watch Demo Here

ITOM Course Highlights

Innovative Structure

ServiceNow ITOM or IT Operations Management helps organizations improve resource utilization with reduced risks and infrastructure expenditure. 

Innovative Structure

Many Fortune 500 companies across the globe, such as Microsoft, Coca-Cola, JP Morgan Chase, Standard Chartered Bank, etc., use ServiceNow. 

Innovative Structure

ServiceNow ITOM helps to automate and streamline the IT operation and management. 

Grab the high-level of opportunities you have by learning ITOM. Enroll now for ServiceNow ITOM training online

ServiceNow ITOM Training Curriculum

  • Overview of IT Operations Management (ITOM)
  • ITOM within the ServiceNow ecosystem
  • Key objectives and benefits of ITOM
  • Role of ITOM in IT service delivery
  • Introduction to the ServiceNow platform
  • Navigation and user interface
  • User roles and permissions
  • Accessing and configuring the ServiceNow instance
  • MID Server Architecture
  • Installation, Configuration, and Set up
  • MID Server Connection Parameters
  • Understanding discovery methods
  • Configuring and running discovery schedules
  • Identifying and managing discovered CIs (Configuration Items)
  • Service Mapping techniques and best practices
  • Event management overview
  • Setting up event sources
  • Event correlation and rules
  • Incident generation and management
  • Introduction to Dependency Views
  • Creating and Handling Dependency Views
  • Loading and Saving Dependency Views
  • Incorporating the Service Catalogs with cloud
  • Managing cloud resources in ServiceNow
  • Integration with cloud providers (e.g., AWS, Azure)
  • Provisioning and scaling cloud resources
  • Cost management and optimization
  • CMDB fundamentals
  • CI classes and relationships
  • Populating and maintaining the CMDB
  • CMDB health and reconciliation
  • Introduction to performance analytics
  • Defining key performance indicators (KPIs)
  • Creating dashboards and reports
  • Using data and analytics to improve IT performance
  • Integrating ITOM with Incident Management
  • Change Management and Request Management
  • Service Catalog integration
  • Cross Module automation and workflows

At ITCanvass, we provide practice tests at the end of the course along with Servicenow Tutorial, SericeNow Interview Questions etc to crack the interview. 

Make customize your curriculum?

Modes of Training

We follow four formats for ServiceNow training for the flexibility of our students

Batchwise Online Training
Batchwise Training

A batch of some single-digit count students are assigned to a faculty.



Get Quote Now

One-on-One Online Training
One-One Training

One student is assigned to one faculty at some fixed customized time of the student.


Contact Us

Self-Paced Online Training
Self-Paced Training

Videos of previous classes are shared with the students. It also includes clarification of the doubts at the end of the class.

Get Sample Video

Corporate Training
Corporate Training

Our expert faculty team visits corporates and takes sessions.



Contact Us

ITOM Training Batches

  • 18th Jul

    MON - FRI

    09:30 AM - 10:30 AM IST

  • 22nd Jul

    MON - FRI

    12:30 PM - 01:30 PM IST

  • 26th Jul

    MON - FRI

    03:30 PM - 04:30 PM IST

  • 30th Jul

    MON - FRI

    06:30 PM - 07:30 PM IST

  • 3rd Aug

    SAT & SUN
    (Weekend Batch)

    05:30 PM - 08:30 PM IST

  • 7th Aug

    MON - FRI

    06:30 PM - 07:30 PM IST

Current Offer 20% Discount

Enroll Now

Can't find your convenient batch?

ServiceNow ITOM Course Details

Our ServiceNow ITOM Training offers comprehensive learning on various ITOM concepts with hands-on skills. Our trainers provide complete support and guidance with real-time scenarios and clear all the doubts of students. 

  • Software Developers
  • Technical Consultants
  • System Administrators
  • Architects
  • Aspiring ServiceNow ITOM professionals who are excited to learn and build a career in this field. 
  • Should have basic knowledge of the ServiceNow platform including software development and administration. 
  • Further, knowing SIM methodology will be an added benefit in learning ServiceNow ITOM skills. 
  • ServiceNow ITOM profession is one of the top careers in the field of ServiceNow, and it is one of the rare skills. 
  • Learning ServiceNow ITOM will be beneficial for your career. Today, many top brands are adopting the ServiceNow platform in their various services and activities. Professionals like ITOM Consultants have good demand across the globe, including in India. 
  • There are many ServiceNow experts available. However, having in-depth skills in ServiceNow CMDB, discovery, service mapping, event management, etc., will have more scope to get paid.
  • Further, many startups and SMEs have also started using Service Now. However, it is in its emerging state, and in the coming years, it may give many fruitful results. 
  • Fundamentals of ServiceNow ITOM. 
  • Basics of the ServiceNow platform and its various features.
  • Understanding Service mapping and discovery methods. 
  • About the MID server.
  • Event management and orchestration.
  • Managing dependency views.
  • Concepts of cloud services management and CMDB.
  • Learning performance analytics.
  • Integration with other modules of ServiceNow.
  • Hands-on ITOM skills.
  • ITOM Consultant
  • ITOM Developer
  • ITOM Admin
  • ServiceNow Engineer
  • ITOM Solution Architect
  • IT Asset Manager

By attending the ServiceNow ITOM Online Training, you will get hands-on skills in managing this platform well. Also, getting certified in ServiceNow ITOM will help you stand ahead in the job market and separate you from others. Hence, you can explore multiple job roles in the ITOM domain with good salary packages.

At ITCanvass, you can find multiple modules of ServiceNow Training with hands-on skills.

Need more details?

ITOM Project Details

To get hands-on experience on Servicenow ITOM Training we give some projects to enhance your skills with real-time work. this will cover the total modules of Servicenow ITOM Training. This is very useful to Crack servicenow certification exam and learn how to develop a custom application in servicenow


In this project you will be developing an application for monitoring the health of critical services and infrastructure components. You will also be Configuring alerts and notifications to inform IT teams of potential issues.

In this project you will be developing an application related to a real-time security incident response system using ServiceNow ITOM. You will also be Implementing automated responses to security incidents, like isolating compromised devices or blocking malicious traffic and also be Integrating with threat intelligence feeds for real-time threat detection.

 In this project you will be creating a real-time dashboard that displays live events and alerts from various sources using ServiceNow Event Management. You will also be implementing event correlation rules to reduce noise and prioritize critical alerts and also setting up automated notifications for high-priority incidents.

ServiceNow ITOM Certification

Getting certified in ServiceNow ITOM provides you the demonstrative ability with expertise in using the ITOM platform. This certification gives you the confidence to explore multiple job roles available in the market related to this field. You will get a valid and industry-recognized certificate of completion upon attending the ServiceNow ITOM Training at ITCanvass. Further, if you wish to apply for the official ServiceNow Certification exam, we will help you with relevant resources and guidance to clear it. 


 Servicenow Itom Training

Get Certified Now

Advantages Of ITOM Training

  • You can build your skills in the most demanding skills.
  • It is one of the emerging software platforms in the programming field to handle ITOM operations.
  • This is a rare skill, which has high demand in the market; learning this can add value to your profile. That is, you will gain competitive differentiation.
  • Enhanced user community satisfaction.
  • The fruitful result of your money spent on your education.

About Trainer

About Trainer

The trainers of ITCanvass are highly skilled and certified professionals in the ServiceNow domain with over 10 years of experience. They are spread across the globe and work in top global companies in a good position. They make learning easier, engaging, and interactive for our students of ServiceNow ITOM. Further, they teach each concept of ITOM i.....n-depth with many real-time examples including practical learning. They provide full support so that students can reach their career goals. We also assist our students with relevant study materials and other supporting documents that help them manage real-time projects.  Read more


ServiceNow ITOM or IT Operations Management is a domain that helps to manage the IT requirements of the company. It includes applications, services, performance, capacity, etc., of IT infrastructure. Moreover, learning ITOM skills provides many job offers across the industry. 

You will get a video recording of the missed ITOM class from ITCanvass for your revision. After revising your topics, you can clarify your doubts, if any, there with the trainer.

You can talk to our customer support team to get details on the ServiceNow ITOM even after attending this Course. 

ITCanvass offers a free demo session to the learners and aspirants of the ServiceNow ITOM Course before they enroll. This class will acquaint them with our training methods, trainer’s overview and expertise, and other aspects of the Course. 

It will take around 25 to 30 hours to complete the ServiceNow ITOM Online Course. 

ServiceNow ITOM is a leading platform to manage various IT operations including performance, capacity, and availability of IT structure within an organization. 

Learning ServiceNow provides multiple career opportunities as the platform comes with different solutions for enterprises. It streamlines business workflows and processes on the cloud platform. It is gaining popularity in the market slowly. Further, many top business brands, along with startups, MSMEs, and other enterprises, started using it. 

In this way, we can see the future adoption of ServiceNow ITOM at a good pace. Thus, getting these skills will help you become a specialist with good skills to fulfil the growing demand for ITOM professionals.

At ITCanvass, we provide all Courses at a very nominal cost with easy payment facilities. Further, we provide occasional discounts on Course fees to the learners who wish to enrol with us. 

The salary of a skilled ServiceNow Admin in India is up to Rs. 5LPA on average which may further grow the experience level. In the US, these Admins earn up to USD 114K per year on average. 

ServiceNow platform has lots of opportunities everywhere in the world. As we all know, change happens in technologies and surpasses the other. Most probably, these might not be the case with ServiceNow as its additional embedding features to build stronger. And, it’s getting good revenue and hoping for more than now in the future. ServiceNow ITOM profile will help you gain a unique identity with rare and demanding skills.

We help our students to practice on live projects while learning a particular module of the ServiceNow ITOM training courses. It helps the students to work on real-time scenarios; even we help our students to work on our client projects and assist them in all possible ways to get a master on this ServiceNow platform. 

ServiceNow suggests the students have at least practice on real-time projects before writing the exam for the ServiceNow ITOM certification exam. You can find the information on the official site of the ServiceNow website. Upon the success of clearing the exam, the students are provided with the ServiceNow ITOM certification.

ServiceNow ITOM has growing demand in the IT industry, offering opportunities to work on critical infrastructure management and automation projects, resulting in potential career growth and rewarding roles. So, choosing ServiceNow ITOM as a career can be a wise choice.

ServiceNow ITOM mainly relies on configuration, workflows, and orchestration. So, It do not require extensive coding knowledge. While basic scripting skills can be beneficial for advanced customization, coding is not necessary for most ITOM tasks, making it accessible to professionals without extensive programming backgrounds.

Want to ask more?


Learning ServiceNow ITOM Course from IT Canvass helped me to upgrade my tech career to a new level. .....The trainer of ITOM was experienced enough in taking online classes and explained all the key topics with examples. The course content was also designed well. Also, I got clarity on all my queries without any issues. So, I suggest my friends learn from this platform to gain expertise. Read more

- Satish

This Training in ServiceNow ITOM was an eye-opener for my career with advanced skills. I attended al.....l the classes without fail and covered all the topics. I also received the LMS and other resources access with ease, and the trainer was very supportive in explaining things. Thanks, IT Canvass, for your overall support. Read more

- Naresh

ITCanvass offered the best learning experience through its ServiceNow ITOM Training. It was worth le.....arning for me as I improved my skills, which helped me to upgrade my career a step ahead. The trainer of the Course was very professional and delivered all the content well. The classes were interactive and engaging. It is totally value for money. Thank you. Read more

- Satyanarayana

Want to write a review?

Why ItCanvass?

ITCanvass is the pioneer in delivering ServiceNow platform services. We covered all perspectives of the ServiceNow platform, which include- Training, consulting, IT support, Job support, remote projects, and resources.

We also covered ServiceNow platform services, whether it is in ITSM, ITOM, Non-IT Services, Asset & Configuration, Planning & Policy.

We build our institute intending to build master skills in students on the ServiceNow platform in all domains, also to help businesses in the smooth functioning of their workflows in a cost-effective and fast way.

  • Professional Trainers

    Professional Trainers

    All our trainers hold real-time experience in handling industry level projects of reputed organizations. They share their expertise and pinpoints where students may get stuck along with solutions to tackle them.


  • 24/7 Support

    24/7 support

    All our team members are connected through an online and cloud platform. We are always ready to support our students and clients at any time. We aim at providing excellence in our service delivery to our students, which covers all perspectives to meet end goals.

  • Instructor Lead


    Our trainers pay special attention to every student in the class. And ensure every class is interactive and all doubts of the students must get manifest in the same class. Our excellency in the subject helps our students in building expertise in the subject.

  • Real time Training

    Real-time Training

    Every class is provided with the lab assignments, which help them in clearing their doubts to encounter while handling real-time projects. We even help our students to work on our clients' real-time projects to get skills like industry experts. So that students are ready for industry deployments.

  • Flexibility


    We schedule classes to our students based on their availability. Every student's time is given priority and helps them to utilize their time completely. Whether students come in a group or individual classes are scheduled to them based on their availability.

  • Lifetime Access

    Lifetime access

    Every class is recorded and shared with the students at the end of the class. Students get to refer to the recorded videos anytime from anywhere throughout their lifetime. They can even use this recording for reference in the future whenever they get any doubt in implementing the real-time projects are preparing for any interviews.