ServiceNow Event Management Training

Objectives:

• Request event management
• Enhance event management performance
• Event management analytics and reporting solutions

Event management setup

• Event management during a platform upgrade
• Domain separation and Event management
• Components installed with Event management
• SLAs for application services and CIs
• Event management configuration preferences

Additional event management setup tasks

• Create a technical service
• Convert manual services to application services
• Convert manual services to application services using API
• Manually create an Event management application serviceControl user access to application services
• Group application services
• Create an alert group
• Create a service group
• Assign a role to a service group
• Configure Event management domain separation
• Get top-down discovery service mapping
• Rotate event tables and alert table cleanup
• Configure email notification on application service severity change
• View event management license usage
• Configure contextual colours and icons

• View events
• Event identifiers
• Automatic CI creation
• Event field format for event collection
• Event field mapping configuration   Create event field mappings
• Manually create and send events

Event rules

• Create or edit an event rule
• Use event input information
• Filter the events that an event rule applies to
• Find events that are not matched to rules
• View event rules
• Find rules that were applied to events or alerts
• Configure an event rule to customize alert content
• Set a threshold to suppress alert generation
• Alert binding to CIs with event rules
• Custom alert fields
• View patterns for event group creation

Event collection configuration

• Connectors and listeners
• Configure a Connector instance
• Create a Connector definition
• Configure a default MID Server for Connectors
• Configure event Collection that uses pull operation
• Create a custom pull Connector
• Configure push operation event collection
• Create a custom push connector
• Configure event collection for SNMP traps
• Configure event collection from email

Objectives:

• Contextual search in alerts
• Alert management rules for resolving alerts

1. Create an alert management rule
2. Event management subflows provided
3. Create a custom subflow
4. Alert executions information
5. Migrate an alert action rule to an alert management rule

• Alert lifecycle configuration

1. Configure the alert active interval
2. Configure alert flapping

• Alert impact calculation

1. View the impact tree
2. Adjust impact rules for a CI
3. View alert impact on CIs in a service map
4. Create an infrastructure relationship for related CIs
5. View impact of child service on parent service

• Alert group types

1. View timeline for Alert groups
2. Add alert to an Alert group
3. Provide feedback for an Alert group
4. Edit feedback for an automated Alert group
5. View reasons for alert groupings

• Alert monitoring

1. Monitor service health
2. Create customized dashboard view
3. View monitored services
4. Monitor and manage alerts
5. Priority group
6. Alert priority
7. View discovered service history
8. How alerts work with CIs in maintenan

• Alert similarity

1. Find similar alerts
2. Similarity solutions
3. Create an event management similarity solution
4. View event management solution training progress
5. Review event management similarity examples
6. Activate event management solution version

• Alert and CI remediation

1. Apply alert remediation
2. Create or edit CI remediation
3. Apply CI remediation
4. View remediation tasks

• Use the event management overview dashboard

1. Event management insight dashboard
2. Event management scorecards
3. Event management overview dashboard

• Self-health monitors for event management

1. Start or stop Self-health monitoring
2. Monitor Self-health with domain separation
3. Configure a Self-health monitor
4. Create a Self-health monitor to use custom health monitor script
5. View the event management Self-health application service map

• View event processing statistics

1. Enable processing of event process statistics
2. Configure statistics processing period

• Alert management

1. View alert information
2. Alert process flow
3. Invoke domain separation through subflows
4. View alerts in the flapping state
5. View all alerts by the maintenance status
6. Create maintenance rulesPlace an alert into maintenance
7. Collaborate from within an alert
8. Manually create an alert
9. Create an incident or security incident from an alert
10. Resolve an incident related to an alert
11. Launch web application from alert
12. Close an event management alert
13. Reopen an alert
14. Apply a quick response in an alert

• Alert intelligence

1. Open Alert intelligence in Workspace
2. Manage alert lists in operator Workspace
3. Priority group in a workspace
4. Create a manual alert group and add alerts to the group
5. Remove an alert from an alert groupTimeline information
6. Alert insight information

• Alert correlation rules

1. create an alert correlation rule

• Specify and manage pattern identifier attributes for alert aggregation
• Automated alert groups

1. View Automated alert groups
2. View root cause alert for an automated alert group

• CMDB alert groups

1. View root cause alert for a CMDB alert group
2. View the dependency views map for CMDB alerts

• Learned patterns report

• Customize the default view in Operator workspace
• View service health information in Operator workspace
• View application services affected by an alert
• View primary alerts associated with a serviceView application service details in Operator workspaceOperator workspace properties

• An overview of alerts for Event management operators
• Application services for Event management operators
• Event management operator environment
• What Event management operators do

1. Operator phase1: Analyze and acknowledge an alert
2. Operator phase2: Triage an alert
3. Operator phase3: Close an alert

• Advanced tasks for the Event management operator

1. Customize your Operator workspace dashboard view
2. Work with flapping alerts
3. Handle alerts while CIs are in maintenance
4. Adjust alert impact while triaging an alert

• Connect to an instance using the mobile app
• Work with event management alerts using the mobile app

1. Acknowledge an alert using the mobile app
2. Place an alert into maintenance using the mobile app
3. View repeated alerts using the mobile app
4. View similar alerts using the mobile app
5. View incidents related to alert CIs using the mobile app
6. View change requests related to an alert CI using the mobile app
7. View alert executions using the mobile app
8. View secondary alerts using the mobile app
9. Manage alert actions using the mobile app
10. View services impacted by alerts using the mobile app
11. Create an incident for a mobile alert
12. Close an alert using the mobile app

• Work with event management services using the mobile app
• View service alerts and details using the mobile app
• Receive push notifications for a service using the mobile app

If you Miss any ServiceNow Event management Training session, there is no problem! We've got you covered with recorded video sessions that enable you to review the missed concepts and get your questions answered in the upcoming classes.

Yes, we have a policy of discounts, which we follow in two ways- Referral and Group discount. Group discount is offered when you come in a group and referral discount is offered when our previously enrolled student refers you.

We provide study material and other supporting documents to students which clarify every doubt students encounter in practising in real-time projects. Still, if they are unable to tackle then they can call our technical support executives they will schedule a session for you with our expert trainer for a period of 6 months from the end of the last class.

We have referral programs in our institute. In which, companies who are looking for the various ServiceNow profiles they come and select the students for interviews. Even, we help our students in preparing their resumes and assist them in all perspectives in getting a job from our networks.

All essential labs to support the ServiceNow event management training are available for students to access round the clock. After every session, we provide lab assignments to students to practice on the same day on real-time scenarios. Our technical staff is ready to welcome students’ doubts at any time every time. 

All our trainers team is qualified enough to handle any projects on various modules of ITOM ServiceNow platform. They are the industry experts and contributing from their end to build aspirants skills in ServiceNow event management. 

Yeah, we understand our students and their needs. By considering this, we permit our students to pay a fee in two instalments.

As ITOM ServiceNow platform is the emerging platform and big brands SMEs are attracting towards it with its lots of beneficial features in their workflows integrating with latest technologies like AI and machine learning. Obviously, the demands for this course will increase in the future too. If you are a master in this, you will be in gain. 

In order to officially certified for the ServiceNow ITIL event management profile. Students have to register for the course on ServiceNow's official website and after writing an exam, You will get certification for this. Even we provide certification for this after completion of the course. 

ITOM ServiceNow platform has a lot of scopes now and in the future also, if you’re going with this course you will not regret starting your career in this field. As we can see a change in every technology in a couple of years, but in the case of the ServiceNow platform, they are developing at a good rate with additional features.

We help our students to plan, develop, analyze and make changes on ServiceNow platform based on real-time scenarios during the ServiceNow event management training. Even we deploy our students to work on our client’s projects.

The average salary of servicenow event management skilled aspirants varies depending on the company and type of roles and responsibilities it has. On ana average they have salary range $100,000 - $140,000 a year

Source from Simplyhired.

ServiceNow suggests the students have at least two to three months of practise on real-time projects before writing the exam for the ServiceNow certification. Upon the success of clearing the exam, the students are provided with the ServiceNow certification.