ServiceNow Field Service Management training

• Introduction to ServiceNow FSM 
• FSM Evolution and its importance in business
• Impact of FSM on service delivery
• ServiceNow FSM's role to improve field service activities
• Advantages of implementing FSM solutions

• FSM Lifecycle & Process
• Techniques of dispatching
• Understand service requests, incidents, tasks, etc.
• Techniques of scheduling 
• Resource optimization and allocation

• Introduction to the ServiceNow platform
• ServiceNow Architecture Overview
• ServiceNow components
• Understand ServiceNow's role in FSM
• ServiceNow FSM features

• FSM set up in the ServiceNow instance
• Define and configure service contracts
• Configure service catalog items for the Servicenow field service
• Customize FSM processes & workflows

• Manage field service technician profiles and skills
• Monitor the Performance of technicians and their productivity
• Allot and schedule technicians for service tasks
• Apply best practices to manage technician 

• Develop and manage work orders
• Classifying and assigning work orders to field technicians
• Resolve & close work orders
• Track work order status and progress updates

• Reporting features overview of FSM in ServiceNow
• Use analytics to find metrics of trends and Performance 
• Generate reports for ServiceNow field service operations
• Optimize field service processes leveraging various insights

• Implement communication channels for customers
• Providing updates and notifications to customers on service requests
• Ensuring customer satisfaction with good communication
• Manage customer feedback and complaints

• Introduction to ServiceNow FSM mobile application
• Features and Functions of the FSM Mobile App 
• Benefits of field mobility in improving service delivery
• Mobile workforce management best practices

• Integrate ServiceNow FSM with other enterprise systems
• Using APIs for data exchange and automation
• Extending FSM capabilities with 3rd-party integrations
• Ensuring data security and compliance in integrations

• Plan and execute FSM implementation projects
• Identifying roles in implementation
• Address common issues and risks 

For each class you missed during the ServiceNow FSM Course, you will get a video-recorded session for your revision. You can go through these recordings to learn and get clarification.

You can contact our technical support executives to know the additional details of the Service Now field service that are not mentioned on this page.

We provide our learners of ServiceNow with a free demo session through expert trainers who will let you know about the course, their experience, and other aspects.

There is a great demand for skilled ServiceNow FSM professionals across the industry. Many top brands and agencies have adopted Field Service Management applications in their service management. ServiceNow app streamlines business processes and workflows in a better way to enhance productivity. So, there will be a great future ahead by having these skills with the growing adoption of this application in businesses.

The ServiceNow Field Service Management application offers a great experience to managers who can easily manage work orders, tasks, and resources efficiently. Further, this application helps in dispatching services and work orders to the client locations. 

• The FSM software is helpful in managing multiple business resources. 
• It is helpful for field technicians in processing various job orders. 
• Also, it helps to optimize various out-of-the-field activities. 
• You can easily automate the services and processes like scheduling, dispatching, and tracking of client payment activities.

The ServiceNow CIS - Field Service Management certification cost is 1700$/- only.

It takes around 30 hours to complete this course online, along with hands-on skills.

The salary of these professionals stands between Rs. 6 lakhs and Rs. 25 lakhs per year. In the USA, this salary ranges between USD 73K$ and USD 101K$ per year.