ServiceNow Field Service Management training

Accelerate your IT career with hands-on skills in field service management through our ServiceNow Field Service Management Training. This course includes all the essential skills like FSM overview, installing and configuring ServiceNow, FSM lifecycle and process, workflows, managing work orders, etc. In this training, you will l.....earn ServiceNow field service skills hands-on, including assignments and projects apart from theoretical classes. Get complete support and guidance from 10+ years of experienced instructors and gain expertise in FSM. So, enroll today in the ServiceNow Field Service Management Course to become an FSM Implementation Specialist. Read more

Course Duration: 15 Hours

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ServiceNow Field Service Management Course Highlights

Innovative Structure

ServiceNow Field Service Management app helps companies effectively handle location-based tasks with security.

Innovative Structure

Many top companies like Wipro, TCS, IBM, NASCAR, Deloitte, NationalGrid, etc., use ServiceNow FSM in their business operations.

Innovative Structure

A skilled ServiceNow Field Service Management Implementation Specialist earns a salary of Rs. 6LPA to Rs. 25LPA on average.

Get master in rare and demanding skill in business workflows.

ServiceNow Field Service Management Training Curriculum

  • Introduction to ServiceNow FSM 
  • FSM Evolution and its importance in business
  • Impact of FSM on service delivery
  • ServiceNow FSM's role to improve field service activities
  • Advantages of implementing FSM solutions
  • FSM Lifecycle & Process
  • Techniques of dispatching
  • Understand service requests, incidents, tasks, etc.
  • Techniques of scheduling 
  • Resource optimization and allocation
  • Introduction to the ServiceNow platform
  • ServiceNow Architecture Overview
  • ServiceNow components
  • Understand ServiceNow's role in FSM
  • ServiceNow FSM features
  • FSM set up in the ServiceNow instance
  • Define and configure service contracts
  • Configure service catalog items for the Servicenow field service
  • Customize FSM processes & workflows
  • Manage field service technician profiles and skills
  • Monitor the Performance of technicians and their productivity
  • Allot and schedule technicians for service tasks
  • Apply best practices to manage technician 
  • Develop and manage work orders
  • Classifying and assigning work orders to field technicians
  • Resolve & close work orders
  • Track work order status and progress updates
  • Reporting features overview of FSM in ServiceNow
  • Use analytics to find metrics of trends and Performance 
  • Generate reports for ServiceNow field service operations
  • Optimize field service processes leveraging various insights
  • Implement communication channels for customers
  • Providing updates and notifications to customers on service requests
  • Ensuring customer satisfaction with good communication
  • Manage customer feedback and complaints
  • Introduction to ServiceNow FSM mobile application
  • Features and Functions of the FSM Mobile App 
  • Benefits of field mobility in improving service delivery
  • Mobile workforce management best practices
  • Integrate ServiceNow FSM with other enterprise systems
  • Using APIs for data exchange and automation
  • Extending FSM capabilities with 3rd-party integrations
  • Ensuring data security and compliance in integrations
  • Plan and execute FSM implementation projects
  • Identifying roles in implementation
  • Address common issues and risks 

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Modes of Training

We follow four formats for ServiceNow Field Service Management Training for the flexibility of our students

Batchwise Online Training
Batchwise Training

A batch of some single-digit count students are assigned to a faculty.



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One-on-One Online Training
One-One Training

One student is assigned to one faculty at some fixed customized time of the student.


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Self-Paced Online Training
Self-Paced Training

Videos of previous classes are shared with the students. It also includes clarification of the doubts at the end of the class.

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Corporate Training
Corporate Training

Our expert faculty team visits corporates and takes sessions.



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ServiceNow Field Service Management Training Batches

  • 18th Jul

    MON - FRI

    09:30 AM - 10:30 AM IST

  • 22nd Jul

    MON - FRI

    12:30 PM - 01:30 PM IST

  • 26th Jul

    MON - FRI

    03:30 PM - 04:30 PM IST

  • 30th Jul

    MON - FRI

    06:30 PM - 07:30 PM IST

  • 3rd Aug

    SAT & SUN
    (Weekend Batch)

    05:30 PM - 08:30 PM IST

  • 7th Aug

    MON - FRI

    06:30 PM - 07:30 PM IST

Current Offer 20% Discount

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ServiceNow Field Service Management Course Details

The ServiceNow Field Service Management Training at IT Canvass provides you with hands-on skills in managing field service. This course covers an updated curriculum with industry standards and is delivered by expert faculty. It helps you gain real-time expertise in field service and its management.

  • Basic knowledge of the ServiceNow platform and its functionalities.  
  • Fundamental skills in field service operations and management.
  • Basic platform implementation skills.
  • ServiceNow Admins
  • IT Service Managers
  • Field Service Managers
  • ServiceNow Developers
  • Field Service Technicians
  • Professionals are working on implementing field service management.
  • Basics of ServiceNow field service and application overview.
  • The ServiceNow field service process.
  •  Implementation of ServiceNow platform.
  • Configure, manage, and implement FSM.
  • Build work orders and handle them effectively.
  • Schedule and allot field technicians.
  • Service requests and dispatching techniques.
  • FSM mobile apps and integration of FSM.
  • Enhance Client satisfaction and feedback.
  • Reports and analytics of Field service management.
  • This service management helps companies to improve their operational efficiency and speed up field service tasks. 
  • It helps the field technicians, dispatchers, and service managers to manage the services and make the clients satisfied. 
  • However, many top companies are adopting these applications to improve their client services. It is raising the demand for ServiceNow Field Service Management Implementation Specialists across the industry.
  • ServiceNow Field Service Management Developer
  • ServiceNow Architect - FSM
  • Certified Implementation Specialist - Field Service Management Certificate

Expert trainers from the industry with many years of IT experience and passion for teaching will deliver the Service Now Field Service Course.

After you attend this ServiceNow FSM Online Training, we will provide you with an industry-recognized completion certificate. It will be valid across the IT industry and help you explore multiple job opportunities.

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ServiceNow Field Service Management Project Details

In this project, you will develop a system in ServiceNow FSM to improve communication with customers across the service lifecycle. It consists of feedback collections, automatic status updates, session reminders, and more. Also, it will help in customer satisfaction and retention. 

In this project, you will implement a solution using ServiceNow FSM that optimizes the transmission of field technicians for various service requests. It will also minimize the response times and cost of traveling while increasing technicians' productivity. 

ServiceNow Field Service Management Certification

Getting ServiceNow Certification will provide you with hands-on demonstrative ability in FSM. It will enhance your skills in real-time and provide you with expertise in using the platform to build solutions effectively. Our expert trainers will support you across this online training.

Once you complete the course successfully, along with the projects, we will provide you with a valid and recognized ServiceNow FSM Course Completion Certificate. It will help you apply for different job roles. Also, we help you with relevant resources to prepare for official ServiceNow Certification exams.


 ServiceNow Field Service Management Training

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ServiceNow Field Service Management Advantages

  • Build advanced and most in-demanding skills.
  • It is an in-demand application helpful for field service managers and enterprises.
  • Improved user community access and satisfaction.
  • Getting these skills will enhance your career in Service Now Field Service and offer multiple job opportunities.
  • Get complete value for the money you spent on this learning.

ServiceNow Field Service Management Trainer

ServiceNow Field Service Management Trainer

We have a great community of highly qualified and certified professionals across the globe working in many reputed companies on this platform. They have an achiever attitude to help students from different perspectives and make them understand all the features of ServiceNow FSM efficiently. Also, we provide virtual lab assistance through expert sup.....port, which makes you an expert in different concepts. Apart from these, we provide relevant resources, study materials, tutorials, and supporting documents that help them in managing real-time FSM projects. Read more

ServiceNow Field Service Management FAQ's

For each class you missed during the ServiceNow FSM Course, you will get a video-recorded session for your revision. You can go through these recordings to learn and get clarification.

You can contact our technical support executives to know the additional details of the Service Now field service that are not mentioned on this page.

We provide our learners of ServiceNow with a free demo session through expert trainers who will let you know about the course, their experience, and other aspects.

There is a great demand for skilled ServiceNow FSM professionals across the industry. Many top brands and agencies have adopted Field Service Management applications in their service management. ServiceNow app streamlines business processes and workflows in a better way to enhance productivity. So, there will be a great future ahead by having these skills with the growing adoption of this application in businesses.

The ServiceNow Field Service Management application offers a great experience to managers who can easily manage work orders, tasks, and resources efficiently. Further, this application helps in dispatching services and work orders to the client locations. 

  • The FSM software is helpful in managing multiple business resources. 
  • It is helpful for field technicians in processing various job orders. 
  • Also, it helps to optimize various out-of-the-field activities. 
  • You can easily automate the services and processes like scheduling, dispatching, and tracking of client payment activities.

The ServiceNow CIS - Field Service Management certification cost is 1700$/- only.

It takes around 30 hours to complete this course online, along with hands-on skills.

The salary of these professionals stands between Rs. 6 lakhs and Rs. 25 lakhs per year. In the USA, this salary ranges between USD 73K$ and USD 101K$ per year.

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The course they delivered in the Field Service Management Course at ITCanvas was excellent. It helpe.....d me a lot to learn and gain expertise in this ServiceNow platform. Thanks to the trainer for giving overall support. Read more

- Meghana

I took this online FSM Certification Course recently, which left me with hands-on skills in this app.....lication. It was a great learning experience, and I got overall support and access to all learning resources. Read more

- Aravind

IT Canvas provided me with detailed and in-depth ServiceNow FSM training with real-time scenarios. T.....he trainer of this course was well-qualified and taught each concept with good clarity. Overall, the sessions were very engaging and interactive. Read more

- Mukesh

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Why ItCanvass?

ITCanvass is the pioneer in delivering ServiceNow platform services. We covered all perspectives of the ServiceNow platform, which include- Training, consulting, IT support, Job support, remote projects, and resources.

We also covered ServiceNow platform services, whether it is in ITSM, ITOM, Non-IT Services, Asset & Configuration, Planning & Policy.

We build our institute intending to build master skills in students on the ServiceNow platform in all domains, also to help businesses in the smooth functioning of their workflows in a cost-effective and fast way.

  • Professional Trainers

    Professional Trainers

    All our trainers hold real-time experience in handling industry level projects of reputed organizations. They share their expertise and pinpoints where students may get stuck along with solutions to tackle them.


  • 24/7 Support

    24/7 support

    All our team members are connected through an online and cloud platform. We are always ready to support our students and clients at any time. We aim at providing excellence in our service delivery to our students, which covers all perspectives to meet end goals.

  • Instructor Lead


    Our trainers pay special attention to every student in the class. And ensure every class is interactive and all doubts of the students must get manifest in the same class. Our excellency in the subject helps our students in building expertise in the subject.

  • Real time Training

    Real-time Training

    Every class is provided with the lab assignments, which help them in clearing their doubts to encounter while handling real-time projects. We even help our students to work on our clients' real-time projects to get skills like industry experts. So that students are ready for industry deployments.

  • Flexibility


    We schedule classes to our students based on their availability. Every student's time is given priority and helps them to utilize their time completely. Whether students come in a group or individual classes are scheduled to them based on their availability.

  • Lifetime Access

    Lifetime access

    Every class is recorded and shared with the students at the end of the class. Students get to refer to the recorded videos anytime from anywhere throughout their lifetime. They can even use this recording for reference in the future whenever they get any doubt in implementing the real-time projects are preparing for any interviews.