Learn ServiceNow, from first login to fully certified
The complete, free path across the whole Now Platform, basics, administration, scripting, ITSM, ITOM, automation and AI, written by practitioners and organised so each lesson builds on the last.
225 lessons27 modulesFree, no signup
01Getting started
10 lessons02Administration
28 lessonsAdministration basicsUsers, groups & rolesACLs & securityData policies & UI policiesOAuth & authenticationUpdate setsReportingImport sets & transform mapsSLAsSystem propertiesData dictionary and fieldsChoice listsUI actionsDomain separationEmail configurationInbound email actionsLDAP integrationSSO with SAML 2.0MID serverInstance clonesUpgrades and patchingInstance ScanField security and data policiesScheduled jobsKnowledge lifecycleUpdate set strategySLA definitions in practiceUser criteria and visibility
03Data model
5 lessons04Platform architecture
1 lesson05ServiceNow Modules
24 lessonsAll modules overviewIT Service Management (ITSM)IT Operations Management (ITOM)IT Asset Management (ITAM)Project Portfolio Mgmt (PPM)Application Portfolio MgmtStrategic Portfolio Mgmt (SPM)Customer Service Mgmt (CSM)HR Service Delivery (HRSD)Field Service Mgmt (FSM)Security Operations (SecOps)GRC / Integrated Risk MgmtApp Engine (low-code)Enterprise ArchitectureSales & Order ManagementLegal Service DeliveryWorkplace Service DeliverySource-to-Pay OperationsOperational Technology MgmtEnterprise Asset Mgmt (EAM)Financial Services OperationsHealthcare & Life SciencesPublic Sector Digital ServicesTelecommunications SM (TSM)
06Service management deep-dive
12 lessons07ITOM deep-dive
13 lessons08Development
42 lessonsClient vs server scriptingClient scriptsUI policies & UI actionsGlideAjax (async)GlideRecordBusiness rulesScript includesScheduled jobsImport & transform scriptsACL scriptingNotifications & email scriptsScripted REST APIsREST integrationsFlow DesignerService Portal widget developmentUI pages, macros & JellyUI Builder & Now ExperienceApplication scopingFix scriptsAutomated Test FrameworkDevOps Change VelocityGlideAggregateGlideDateTime and datesg_form APIBusiness rule timingGlideAjax and script includesOutbound REST (RESTMessageV2)Scoped applicationsFlow actions and subflowsIntegrationHub spokesATF test suitesService Portal widgetsCoding standardsGlideQueryAttachments and the Attachment APIConfigurable workspacesSOAP messagesEvents and script actionsUI policies versus client scriptsTransform map scriptingMetrics and field value durationFix scripts and data migration
09Platform performance
4 lessons10Integrations
14 lessons11Security and risk
6 lessons12Experience & AI
10 lessons13Reporting & Analytics
3 lessons14How-to Guides
8 lessons15ServiceNow Examples
4 lessons16ServiceNow Snippets
3 lessons17ServiceNow Cheat Sheets
3 lessons18ServiceNow Best Practices
5 lessons19ServiceNow Troubleshooting
7 lessons20Module Reference
3 lessons21ServiceNow References
5 lessons22ServiceNow Glossary
1 lesson23ServiceNow Tools
3 lessons24ServiceNow Downloads
3 lessons25ServiceNow Career Path
4 lessons26ServiceNow Interview Questions
1 lesson27Comparisons
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