How-to Guides · LessonReviewed by Praveen T, ServiceNow Trainer, 9 yrs · Updated · Published · current release · step-by-step
ServiceNow Create a catalog item
Build a request item end to end, from variables to fulfilment.
Quick answer
To create a ServiceNow catalog item, open Service Catalog, Catalog Definitions, Maintain Items and click New. Set the name, category and short description, add variables for the information to collect, attach a flow for fulfilment and approvals, control visibility with a User Criteria entry, test in the portal and move it in an update set.
Key takeaways
- Steps
- Tip
A catalog item is a requestable service. Here is the end-to-end path.
Steps
- Open Service Catalog → Catalog Definitions → Maintain Items and click New.
- Set the name, category and a short description.
- Add Variables for the information you need to collect.
- Attach a Flow or workflow for fulfilment and approvals.
- Set who can see it with a User Criteria entry.
- Test in the portal, then move it in an update set.
Tip
Use Record Producers when the outcome is a record on an existing table (like an incident) rather than a fulfilment task.
Practise this on your own free instance.