How-to Guides · LessonBy Praveen T, ServiceNow Trainer, 9 yrs · Published · current release · step-by-step
Create a catalog item
Build a request item end to end, from variables to fulfilment.
Quick answer
A catalog item is a requestable service. Here is the end-to-end path.
Key takeaways
- Steps
- Tip
A catalog item is a requestable service. Here is the end-to-end path.
Steps
- Open Service Catalog → Catalog Definitions → Maintain Items and click New.
- Set the name, category and a short description.
- Add Variables for the information you need to collect.
- Attach a Flow or workflow for fulfilment and approvals.
- Set who can see it with a User Criteria entry.
- Test in the portal, then move it in an update set.
Tip
Use Record Producers when the outcome is a record on an existing table (like an incident) rather than a fulfilment task.
Quick check
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Question 1 of 2
What collects input on a catalog item?
Frequently asked questions
What does the term Create a catalog item refer to in ServiceNow?
A catalog item is a requestable service. Here is the end-to-end path.
What else is worth knowing about Create a catalog item?
Open Service Catalog → Catalog Definitions → Maintain Items and click New. Set the name, category and a short description. Add Variables for the information you need to collect.
Practise this on your own free instance.