How-to Guides · LessonReviewed by Sneha I, ServiceNow Trainer, 8 yrs · Updated · Published · current release · step-by-step
ServiceNow Build a report
Create, format and share a report in a few clicks.
Quick answer
To build a ServiceNow report, go to Reports, Create New, pick the source table, choose a type, bar, pie, list, time series or pivot, set the group by and aggregation such as count, sum or average, apply filters, then save and add it to a dashboard or schedule it by email. Report on a database view to combine two tables.
Key takeaways
- Steps
- Tip
Reports turn table data into charts and lists you can share on dashboards.
Steps
- Go to Reports → Create New.
- Pick the source table (for example incident).
- Choose a type, bar, pie, list, time series or pivot.
- Set the group by and aggregation (count, sum, average).
- Apply filters to scope the data.
- Save, then add it to a dashboard or schedule it by email.
Tip
Report on a database view when you need to combine two tables.
Practise this on your own free instance.