Module Reference · LessonBy Sneha I, ServiceNow Trainer, 8 yrs · Published · current release · reference
Incident module
Key tables, states and fields of the Incident application.
Quick answer
The Incident application manages unplanned interruptions to service. Here is the quick reference.
Key takeaways
- Core tables
- Common states
- Key fields
The Incident application manages unplanned interruptions to service. Here is the quick reference.
Core tables
incident, extendstask.task_sla, SLA timers attached to the incident.
Common states
- New → In Progress → On Hold → Resolved → Closed.
Key fields
priority, derived from impact × urgency.assignment_group,assigned_to, ownership.caller_id, who reported it.
Quick check
+0 XPStreak ×0
Question 1 of 2
The incident table extends which base table?
Frequently asked questions
What does the term Incident module refer to in ServiceNow?
The Incident application manages unplanned interruptions to service. Here is the quick reference.