Module Reference · LessonReviewed by Praveen T, ServiceNow Trainer, 9 yrs · Updated · Published · current release · reference
ServiceNow Service Catalog module
Items, variables, record producers and request tables.
Quick answer
The ServiceNow Service Catalog runs on three request tables: sc_request is the overall request, REQ; sc_req_item is each requested item, RITM; sc_task is a fulfilment task, SCTASK. Catalog items and their variables collect input, record producers create records on other tables instead, and user criteria control who sees an item.
Key takeaways
- Request tables
- Building blocks
The Service Catalog turns services into requestable items with structured fulfilment.
Request tables
sc_request, the overall request (REQ).sc_req_item, a requested item (RITM).sc_task, fulfilment tasks (SCTASK).
Building blocks
- Catalog items and variables collect input.
- Record Producers create records on other tables.
- User Criteria controls visibility.