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Module Reference · LessonBy , ServiceNow Trainer, 9 yrs · Published · Updated · current release · reference

ServiceNow Service Catalog module

Items, variables, record producers and request tables.

Quick answer

The Service Catalog turns services into requestable items with structured fulfilment.

Key takeaways
  • Request tables
  • Building blocks

The Service Catalog turns services into requestable items with structured fulfilment.

Request tables

  • sc_request, the overall request (REQ).
  • sc_req_item, a requested item (RITM).
  • sc_task, fulfilment tasks (SCTASK).

Building blocks

  • Catalog items and variables collect input.
  • Record Producers create records on other tables.
  • User Criteria controls visibility.

Quick check

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Question 1 of 2
A requested item lives on which table?
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