Module Reference · LessonBy Praveen T, ServiceNow Trainer, 9 yrs · Published · current release · reference
Service Catalog module
Items, variables, record producers and request tables.
Quick answer
The Service Catalog turns services into requestable items with structured fulfilment.
Key takeaways
- Request tables
- Building blocks
The Service Catalog turns services into requestable items with structured fulfilment.
Request tables
sc_request, the overall request (REQ).sc_req_item, a requested item (RITM).sc_task, fulfilment tasks (SCTASK).
Building blocks
- Catalog items and variables collect input.
- Record Producers create records on other tables.
- User Criteria controls visibility.
Quick check
+0 XPStreak ×0
Question 1 of 2
A requested item lives on which table?
Frequently asked questions
What does the term Service Catalog module refer to in ServiceNow?
The Service Catalog turns services into requestable items with structured fulfilment.
What is another point to note about Service Catalog module?
Catalog items and variables collect input. Record Producers create records on other tables. User Criteria controls visibility.