ServiceNow Legal Service Delivery
Give legal teams a request-driven front door and matter workflows on the Now Platform.
Legal Service Delivery gives corporate legal and privacy teams a structured front door: employees request contract reviews, NDAs or advice from a catalog with structured intake, matters and their tasks and documents are tracked in one workspace, contracts are routed for signature, and data-subject requests run alongside GRC. It shares the Employee Center portal with HR, Workplace and Procurement.
- What it delivers
- Why legal teams adopt it
- Try it Yourself
Legal Service Delivery brings the service-management model to corporate legal and privacy teams. Instead of ad-hoc email requests, employees raise legal requests through a portal; matters are triaged, assigned and tracked to completion with the same task discipline used in ITSM and HRSD.
What it delivers
- Legal request & intake, a catalog of legal services (contract review, NDA, advice) with structured intake.
- Matter management, track legal matters, tasks and documents in one workspace.
- Simple Contract Management, request, review and route contracts for signature.
- Privacy workflows, handle data-subject requests alongside GRC.
Why legal teams adopt it
Legal work is high-value and easily lost in inboxes. A structured front door gives visibility into demand, cycle times and workload, and lets legal publish self-service knowledge to deflect routine questions.
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Runs in a sandbox in your browser. Mock gs and GlideRecord and sample data are provided.