ServiceNow OTM: Operational Technology Mgmt

ServiceNow Operational Technology Mgmt

Bring visibility and service management to industrial OT and connected devices.

Quick answer

Operational Technology Management brings PLCs, sensors and SCADA systems into ServiceNow with a purpose-built OT asset model in the CMDB based on the Purdue reference model, grouped by physical site and production line. It connects OT vulnerabilities into Security Operations and applies incident and change practices adapted to the safety constraints of a production environment.

Key takeaways

What OTM adds
Where it connects
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Operational Technology Management extends ServiceNow beyond the IT data centre into the factory floor, the utility grid and the connected building. OT assets, PLCs, sensors, SCADA systems, have historically been invisible to IT tools, yet they now carry cyber risk and need the same lifecycle discipline. OTM gives them an inventory, a health view and a service model.

What OTM adds

OT asset inventory, a purpose-built model (based on the Purdue reference model) for industrial assets in the CMDB.
Site-based organisation, group assets by physical site and production line.
OT vulnerability response, connect OT risk into Security Operations.
Incident & change for OT, apply ITSM practices safely to production environments.

IT/OT convergence. Attacks increasingly cross from IT into OT. OTM matters because you cannot protect or maintain what you cannot see, it gives security and operations teams a shared, accurate picture of industrial assets.

Where it connects

OTM feeds the CMDB, links to SecOps for OT threat response, and uses ITSM change control adapted for the safety constraints of operational environments.

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