Operational Technology Mgmt
Quick answer
Operational Technology Management extends ServiceNow beyond the IT data centre into the factory floor, the utility grid and the connected building. OT assets, PLCs, sensors, SCADA systems, have historically been invisible to IT tools, yet they now carry cyber risk and need the same lifecycle discipline.
Key takeaways
- What OTM adds
- Where it connects
- Try it Yourself
Operational Technology Management extends ServiceNow beyond the IT data centre into the factory floor, the utility grid and the connected building. OT assets, PLCs, sensors, SCADA systems, have historically been invisible to IT tools, yet they now carry cyber risk and need the same lifecycle discipline. OTM gives them an inventory, a health view and a service model.
What OTM adds
- OT asset inventory, a purpose-built model (based on the Purdue reference model) for industrial assets in the CMDB.
- Site-based organisation, group assets by physical site and production line.
- OT vulnerability response, connect OT risk into Security Operations.
- Incident & change for OT, apply ITSM practices safely to production environments.
Where it connects
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Check your understanding
OTM extends ServiceNow to...
- A. Industrial / operational technology assets
- B. Only laptops
- C. Only cloud VMs
Show answer
A. Industrial / operational technology assets
OTM manages OT assets like PLCs, sensors and SCADA.
OT asset modelling is based on which reference model?
- A. Purdue
- B. OSI seven-layer
- C. TOGAF
Show answer
A. Purdue
OTM uses the Purdue model for industrial asset hierarchy.
OTM connects OT risk into which module?
- A. Security Operations (SecOps)
- B. HRSD
- C. CPQ
Show answer
A. Security Operations (SecOps)
OT vulnerabilities flow into SecOps for response.