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ServiceNow Modules · LessonReviewed by Sneha I, ServiceNow Trainer, 8 yrs · Updated · Published · current release · intermediate

ServiceNow Enterprise Architecture

Connect business strategy to IT architecture and roadmap the target state.

Quick answer

ServiceNow Enterprise Architecture models the business processes against the IT that supports them using the platform's own data, the application portfolio, the CMDB and business capabilities. It gives architects capability maps, reference target architectures, sequenced roadmaps and technology standards, consumes APM's current-state health, aligns to SPM strategy and hands roadmaps to PPM for delivery.

Key takeaways
  • What EA gives architects
  • How it connects
  • Try it Yourself

Enterprise Architecture builds the bridge between business processes and the IT that supports them. It uses the platform's data, application portfolio, CMDB, capabilities, to model where the organisation is today and to plan a defensible path to where it wants to be.

What EA gives architects

  • Business capability maps, a shared language linking strategy to systems.
  • Reference & target architectures, the blueprint for the future estate.
  • Roadmaps, sequenced initiatives that move from current to target state.
  • Standards & guardrails, approved technologies teams should build with.
Living, not static. Because EA runs on the same instance as APM and the CMDB, its models stay current automatically, no more architecture diagrams that are out of date the day they are drawn.

How it connects

EA consumes APM's current-state health, aligns to strategy from SPM, and hands roadmaps to PPM for delivery. It turns architecture from a slide deck into a governed, data-driven practice.

Try it YourselfJavaScript
▸ Press Run to execute.

Runs in a sandbox in your browser. Mock gs and GlideRecord and sample data are provided.

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