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ServiceNow Modules · LessonBy , ServiceNow Trainer, 8 yrs · Published · current release · intermediate

Enterprise Asset Mgmt (EAM)

Manage the full lifecycle of physical, non-IT assets, from plant to medical equipment.

Quick answer

Enterprise Asset Management applies asset lifecycle management to physical, non-IT assets: manufacturing equipment, vehicles, HVAC, medical devices, field infrastructure. Where ITAM covers laptops and software, EAM covers the machines that run the business, with a strong focus on maintenance and uptime.

Key takeaways
  • Core capabilities
  • Who uses it
  • Try it Yourself

Enterprise Asset Management applies asset lifecycle management to physical, non-IT assets: manufacturing equipment, vehicles, HVAC, medical devices, field infrastructure. Where ITAM covers laptops and software, EAM covers the machines that run the business, with a strong focus on maintenance and uptime.

Core capabilities

  • Asset lifecycle, plan, acquire, operate, maintain and retire physical assets.
  • Preventive & predictive maintenance, schedule work before failure using condition data.
  • Work order management, dispatch maintenance via Field Service Management.
  • Asset health & performance, track meters, warranties and total cost of ownership.
EAM + FSM = maintenance loop. EAM defines the asset and its maintenance plan; FSM dispatches the technician to do the work. Together they close the loop from 'this pump is due for service' to 'a qualified tech fixed it on site.'

Who uses it

Manufacturing, healthcare, utilities and transport, any asset-intensive industry where downtime is expensive. Running EAM on the platform means asset, maintenance, procurement and service data live together instead of in a siloed CMMS.

Try it YourselfJavaScript
▸ Press Run to execute.

Runs in a sandbox in your browser. Mock gs and GlideRecord and sample data are provided.

Practice challenge

+0 XPStreak ×0
Question 1 of 3
EAM manages which kind of assets?

Frequently asked questions

What does the term Enterprise Asset Management (EAM) refer to in ServiceNow?
Enterprise Asset Management applies asset lifecycle management to physical, non-IT assets: manufacturing equipment, vehicles, HVAC, medical devices, field infrastructure.
What is worth remembering about Enterprise Asset Management (EAM) in practice?
Manufacturing, healthcare, utilities and transport, any asset-intensive industry where downtime is expensive.
What is another point to note about Enterprise Asset Management (EAM)?
Running EAM on the platform means asset, maintenance, procurement and service data live together instead of in a siloed CMMS.
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