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ServiceNow Modules · Lesson

Enterprise Asset Mgmt (EAM)

Quick answer

Enterprise Asset Management applies asset lifecycle management to physical, non-IT assets: manufacturing equipment, vehicles, HVAC, medical devices, field infrastructure. Where ITAM covers laptops and software, EAM covers the machines that run the business, with a strong focus on maintenance and uptime.

Key takeaways

  • Core capabilities
  • Who uses it
  • Try it Yourself

Enterprise Asset Management applies asset lifecycle management to physical, non-IT assets: manufacturing equipment, vehicles, HVAC, medical devices, field infrastructure. Where ITAM covers laptops and software, EAM covers the machines that run the business, with a strong focus on maintenance and uptime.

Core capabilities

  • Asset lifecycle, plan, acquire, operate, maintain and retire physical assets.
  • Preventive & predictive maintenance, schedule work before failure using condition data.
  • Work order management, dispatch maintenance via Field Service Management.
  • Asset health & performance, track meters, warranties and total cost of ownership.
EAM + FSM = maintenance loop. EAM defines the asset and its maintenance plan; FSM dispatches the technician to do the work. Together they close the loop from 'this pump is due for service' to 'a qualified tech fixed it on site.'

Who uses it

Manufacturing, healthcare, utilities and transport, any asset-intensive industry where downtime is expensive. Running EAM on the platform means asset, maintenance, procurement and service data live together instead of in a siloed CMMS.

Want to learn this properly?

Our live, instructor-led ServiceNow Training covers this hands-on, with real projects and a certification path.

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Check your understanding

  1. EAM manages which kind of assets?

    • A. Physical, non-IT (plant, vehicles, medical)
    • B. Only software licences
    • C. Only user accounts
    Show answer

    A. Physical, non-IT (plant, vehicles, medical)

    EAM covers physical, non-IT equipment.

  2. EAM dispatches maintenance work through...

    • A. Field Service Management
    • B. Discovery
    • C. CPQ
    Show answer

    A. Field Service Management

    FSM sends technicians to perform EAM work orders.

  3. EAM emphasises...

    • A. Maintenance and uptime
    • B. Email routing
    • C. Firewall rules
    Show answer

    A. Maintenance and uptime

    Preventive/predictive maintenance and uptime are central to EAM.

Frequently asked questions

What does the term Enterprise Asset Management (EAM) refer to in ServiceNow?

Enterprise Asset Management applies asset lifecycle management to physical, non-IT assets: manufacturing equipment, vehicles, HVAC, medical devices, field infrastructure.

What is worth remembering about Enterprise Asset Management (EAM) in practice?

Manufacturing, healthcare, utilities and transport, any asset-intensive industry where downtime is expensive.

What is another point to note about Enterprise Asset Management (EAM)?

Running EAM on the platform means asset, maintenance, procurement and service data live together instead of in a siloed CMMS.
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