ServiceNow Healthcare and Life Sciences: Payers

ServiceNow Healthcare & Life Sciences

Consumer-grade healthcare experiences and streamlined clinical/operational workflows.

Quick answer

Healthcare and Life Sciences Service Management tailors ServiceNow for providers, payers and life-sciences organisations: a case model for patient and member requests and referrals, connected medical device management with EAM, provider credentialing and onboarding workflows, and support for R&D and manufacturing operations. It reuses CSM case patterns and integrates with clinical systems of record rather than replacing them.

Key takeaways

What it covers
Where it connects
Try it Yourself

Healthcare and Life Sciences Service Management tailors the platform for providers, payers and life-sciences organisations. It brings service-management rigour to patient services, clinical operations and administrative processes, with a data model and workflows that respect the sensitivity and compliance demands of healthcare.

What it covers

Patient & member services, a case model for requests, referrals and support.
Clinical device management, manage connected medical equipment (with EAM).
Provider & administrative workflows, credentialing, onboarding and operational cases.
Life-sciences operations, support R&D and manufacturing processes.

Compliance is the differentiator. Healthcare data is highly regulated. HCLS pairs workflow with the platform's security and GRC controls so patient information is handled to standard, the reason a generic case tool won't do.

Where it connects

HCLS builds on CSM patterns for the case model, uses EAM/FSM for medical device maintenance, and integrates with clinical systems of record rather than replacing them.

Try it YourselfJavaScript

▸ Press Run to execute.

Runs in a sandbox in your browser. Mock gs and GlideRecord and sample data are provided.