ServiceNow IT Asset Management (ITAM)
Track hardware, software and cloud assets across their full lifecycle to cut cost and risk.
ServiceNow ITAM records the financial and contractual side of every asset, where the CMDB records its operational configuration. It has three disciplines, Hardware Asset Management, Software Asset Management and SaaS licence management, and follows each asset from request through receipt, deployment and maintenance to retirement. A laptop is an alm_hardware asset linked one-to-one to its cmdb_ci_computer record.
- The three ITAM disciplines
- The asset lifecycle
- Why it pays off
- Try it Yourself
IT Asset Management gives you a single source of truth for what you own, where it is in its lifecycle, and what it costs. It sits next to the CMDB but answers a different question: the CMDB tracks operational configuration items, while ITAM tracks the financial and contractual asset behind them, purchase, cost, owner, contract and disposal.
The three ITAM disciplines
- Hardware Asset Management (HAM), procurement, stockroom, deployment, refresh and retirement of physical assets.
- Software Asset Management (SAM), reconcile installs against entitlements, reclaim unused licences, stay audit-ready.
- Cloud & SaaS License Management, track SaaS subscriptions and cloud spend to stop shadow IT and waste.
The asset lifecycle
alm_hardware asset (cost, owner, contract) and as a cmdb_ci_computer configuration item (IP, installed software). They are linked one-to-one so finance and operations see the same device from their own angle.Why it pays off
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Runs in a sandbox in your browser. Mock gs and GlideRecord and sample data are provided.