All modules overview
Every product family on the ServiceNow AI Platform, what each one does, and where it fits.
ServiceNow is a single cloud platform that hosts dozens of products (commonly called modules or applications). They all share one data model, one workflow engine and one UI, which is why a change ticket, an HR case and a security incident can all reference the same CMDB record.
- The four big workflow pillars
- One platform, shared services
- How to use this section
- Try it Yourself
ServiceNow is a single cloud platform that hosts dozens of products (commonly called modules or applications). They all share one data model, one workflow engine and one UI, which is why a change ticket, an HR case and a security incident can all reference the same CMDB record. This page maps the whole catalogue so you can see how the pieces relate before you dive into any one of them.
The four big workflow pillars
ServiceNow groups its products into workflow families. Everything below runs on the same Now Platform / App Engine foundation.
How to use this section
- Start with ITSM, it is the most widely deployed and teaches the core task model everything else reuses.
- Then follow the family most relevant to your role (IT, customer, employee, or planning).
- Each module page links down to its deep-dive lessons and the developer topics that power it.
▸ Press Run to execute.
Runs in a sandbox in your browser. Mock gs and GlideRecord and sample data are provided.