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ServiceNow Modules · LessonBy , ServiceNow Trainer, 9 yrs · Published · current release · beginner

Workplace Service Delivery

Automate desk and room bookings, facilities requests and space management.

Quick answer

Workplace Service Delivery manages the physical workplace the way IT manages services. In a hybrid-work world it handles desk and room reservations, facilities requests, space planning and workplace analytics, so offices are used efficiently and employees can find and book what they need from their phone.

Key takeaways
  • Core apps
  • On one platform
  • Try it Yourself

Workplace Service Delivery manages the physical workplace the way IT manages services. In a hybrid-work world it handles desk and room reservations, facilities requests, space planning and workplace analytics, so offices are used efficiently and employees can find and book what they need from their phone.

Core apps

  • Workplace Reservation Management, book desks, rooms and parking, with maps and neighbourhoods.
  • Workplace Space Management, model floors and capacity; plan moves.
  • Workplace Case Management, route facilities requests (a broken chair, a spill) to the right team.
  • Workplace Maintenance, preventive and reactive maintenance of the building.
Hybrid-work driver. WSD exists because desks are no longer 1:1 with employees. Reservation and utilisation data let real-estate teams right-size the portfolio, often the second-largest line of corporate cost after payroll.

On one platform

WSD shares the Employee Center with HR and Legal, so a new-hire's desk, laptop and HR onboarding tasks can all fire from one flow.

Try it YourselfJavaScript
▸ Press Run to execute.

Runs in a sandbox in your browser. Mock gs and GlideRecord and sample data are provided.

Practice challenge

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Question 1 of 3
WSD primarily manages...

Frequently asked questions

What does the term Workplace Service Delivery (WSD) refer to in ServiceNow?
Workplace Service Delivery manages the physical workplace the way IT manages services.
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