Workplace Service Delivery
Quick answer
Workplace Service Delivery manages the physical workplace the way IT manages services. In a hybrid-work world it handles desk and room reservations, facilities requests, space planning and workplace analytics, so offices are used efficiently and employees can find and book what they need from their phone.
Key takeaways
- Core apps
- On one platform
- Try it Yourself
Workplace Service Delivery manages the physical workplace the way IT manages services. In a hybrid-work world it handles desk and room reservations, facilities requests, space planning and workplace analytics, so offices are used efficiently and employees can find and book what they need from their phone.
Core apps
- Workplace Reservation Management, book desks, rooms and parking, with maps and neighbourhoods.
- Workplace Space Management, model floors and capacity; plan moves.
- Workplace Case Management, route facilities requests (a broken chair, a spill) to the right team.
- Workplace Maintenance, preventive and reactive maintenance of the building.
On one platform
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Check your understanding
WSD primarily manages...
- A. The physical workplace (desks, rooms, facilities)
- B. Firewalls
- C. Software licences
Show answer
A. The physical workplace (desks, rooms, facilities)
It manages reservations, space and facilities.
Why did hybrid work drive WSD adoption?
- A. Desks are no longer 1:1 with employees
- B. Everyone works remotely forever
- C. Offices closed permanently
Show answer
A. Desks are no longer 1:1 with employees
Shared desks need reservation and utilisation management.
WSD, HR and Legal share which portal?
- A. Employee Center
- B. Now Store
- C. Security Center
Show answer
A. Employee Center
They share the Employee Center front door.