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ServiceNow Modules · LessonBy , ServiceNow Architect · Published · current release · intermediate

Public Sector Digital Services

Modernise and accelerate the delivery of government services to citizens and staff.

Quick answer

Public Sector Digital Services adapts the platform for government, national, state and local. It helps agencies digitise citizen-facing services, run casework, and modernise legacy back-office processes while meeting the security and accessibility standards the public sector requires.

Key takeaways
  • What it provides
  • On the platform
  • Try it Yourself

Public Sector Digital Services adapts the platform for government, national, state and local. It helps agencies digitise citizen-facing services, run casework, and modernise legacy back-office processes while meeting the security and accessibility standards the public sector requires.

What it provides

  • Citizen self-service, portals and forms for permits, benefits and requests.
  • Government case management, structured, auditable handling of citizen cases.
  • Program & benefit workflows, eligibility, application and fulfilment processes.
  • Accessibility & compliance, designed for public-sector regulatory needs.
Trust and access. Government services must be secure, auditable and accessible to everyone. Public Sector Digital Services builds these constraints in, which is why agencies choose it over generic case tooling.

On the platform

It reuses CSM case patterns, the Service Portal for citizen experiences, and Flow Designer to orchestrate multi-agency processes end to end.

Try it YourselfJavaScript
▸ Press Run to execute.

Runs in a sandbox in your browser. Mock gs and GlideRecord and sample data are provided.

Practice challenge

+0 XPStreak ×0
Question 1 of 3
Public Sector Digital Services is built for...

Frequently asked questions

What does the term Public Sector Digital Services refer to in ServiceNow?
Public Sector Digital Services adapts the platform for government, national, state and local. It helps agencies digitise citizen-facing services, run casework, and modernise legacy back-office processes while meeting the security and accessibility standards the public sector requires.
What is the ITSM role of Public Sector Digital Services?
Citizen self-service, portals and forms for permits, benefits and requests. Government case management, structured, auditable handling of citizen cases. Program & benefit workflows, eligibility, application and fulfilment processes.
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