ServiceNow Public Sector Digital Services

Modernise and accelerate the delivery of government services to citizens and staff.

Quick answer

Public Sector Digital Services adapts ServiceNow for national, state and local government: citizen self-service portals and forms for permits, benefits and requests, structured and auditable case management, benefit programme workflows for eligibility and fulfilment, and accessibility built for public-sector regulation. It reuses CSM case patterns, the Service Portal and Flow Designer for multi-agency processes.

Key takeaways

What it provides
On the platform
Try it Yourself

Public Sector Digital Services adapts the platform for government, national, state and local. It helps agencies digitise citizen-facing services, run casework, and modernise legacy back-office processes while meeting the security and accessibility standards the public sector requires.

What it provides

Citizen self-service, portals and forms for permits, benefits and requests.
Government case management, structured, auditable handling of citizen cases.
Program & benefit workflows, eligibility, application and fulfilment processes.
Accessibility & compliance, designed for public-sector regulatory needs.

Trust and access. Government services must be secure, auditable and accessible to everyone. Public Sector Digital Services builds these constraints in, which is why agencies choose it over generic case tooling.

On the platform

It reuses CSM case patterns, the Service Portal for citizen experiences, and Flow Designer to orchestrate multi-agency processes end to end.

Try it YourselfJavaScript

▸ Press Run to execute.

Runs in a sandbox in your browser. Mock gs and GlideRecord and sample data are provided.