Public Sector Digital Services
Quick answer
Public Sector Digital Services adapts the platform for government, national, state and local. It helps agencies digitise citizen-facing services, run casework, and modernise legacy back-office processes while meeting the security and accessibility standards the public sector requires.
Key takeaways
- What it provides
- On the platform
- Try it Yourself
Public Sector Digital Services adapts the platform for government, national, state and local. It helps agencies digitise citizen-facing services, run casework, and modernise legacy back-office processes while meeting the security and accessibility standards the public sector requires.
What it provides
- Citizen self-service, portals and forms for permits, benefits and requests.
- Government case management, structured, auditable handling of citizen cases.
- Program & benefit workflows, eligibility, application and fulfilment processes.
- Accessibility & compliance, designed for public-sector regulatory needs.
On the platform
It reuses CSM case patterns, the Service Portal for citizen experiences, and Flow Designer to orchestrate multi-agency processes end to end.
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Check your understanding
Public Sector Digital Services is built for...
- A. Government agencies
- B. Only banks
- C. Only manufacturers
Show answer
A. Government agencies
It serves national, state and local government.
Which constraints are built in?
- A. Security, auditability, accessibility
- B. Gaming graphics
- C. Ad tracking
Show answer
A. Security, auditability, accessibility
Public services must be secure, auditable and accessible.
Citizen experiences are delivered through...
- A. The Service Portal
- B. Background scripts
- C. The CMDB
Show answer
A. The Service Portal
The Service Portal powers citizen self-service.