ServiceNow Snippets · LessonBy Neelima, ServiceNow Architect · Published · current release · reference
Notification snippets
Trigger and shape email notifications.
Quick answer
Notifications react to records or events.
Key takeaways
- Fire an event from a rule
- Mail script (in the notification body)
Notifications react to records or events.
Fire an event from a rule
gs.eventQueue('incident.escalated', current, current.priority, current.assigned_to);Mail script (in the notification body)
template.print('Priority: ' + current.priority.getDisplayValue());Quick check
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Question 1 of 2
What queues a custom event for a notification?
Frequently asked questions
What does the term Notification snippets refer to in ServiceNow?
Notifications react to records or events.