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ServiceNow Best Practices · LessonBy , ServiceNow Trainer, 9 yrs · Published · Updated · current release · guidance

ServiceNow Update set best practices

Move configuration between instances without surprises.

Quick answer

Update sets carry configuration from dev to test to prod. Keep them clean.

Update sets carry configuration from dev to test to prod. Keep them clean.

  • Use a focused update set per feature, not one giant set.
  • Set your current update set before you start changing things.
  • Watch for and resolve collisions during commit.
  • Remember update sets do not carry data, only configuration.
  • Back up (export) before committing to production.

Quick check

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Question 1 of 2
What do update sets NOT carry?
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