ServiceNow Best Practices · LessonBy Praveen T, ServiceNow Trainer, 9 yrs · Published · current release · guidance
Update set best practices
Move configuration between instances without surprises.
Quick answer
Update sets carry configuration from dev to test to prod. Keep them clean.
Update sets carry configuration from dev to test to prod. Keep them clean.
- Use a focused update set per feature, not one giant set.
- Set your current update set before you start changing things.
- Watch for and resolve collisions during commit.
- Remember update sets do not carry data, only configuration.
- Back up (export) before committing to production.
Quick check
+0 XPStreak ×0
Question 1 of 2
What do update sets NOT carry?
Frequently asked questions
What does the term Update set best practices refer to in ServiceNow?
Update sets carry configuration from dev to test to prod. Keep them clean.
What is another point to note about Update set best practices?
Use a focused update set per feature, not one giant set. Set your current update set before you start changing things. Watch for and resolve collisions during commit.