Flow examples
Four small flows you can adapt: reminder, escalation, integration push and catalog fulfilment.
Four small flows you can adapt: reminder, escalation, integration push and catalog fulfilment.
- Re check conditions after a wait step
- Escalations should leave a work note explaining themselves
- Failed integration pushes need an alert, not a silent continue
- Keep fulfilment tasks in the flow, not in script
Reminder before breach
Trigger on incident updated, condition priority 1 and state not resolved. Wait for duration until 30 minutes before SLA breach, then send an email to the assignment group manager. Guard it with a check that the record is still open when the wait finishes.
Escalation on no acknowledgement
Trigger on created, wait for condition acknowledged is true with a timeout, and on timeout reassign to the on call escalation group and post a work note. The work note matters, because it explains to the next person what happened.
Push on close
Trigger on updated where state changes to closed. Use a REST action to notify the downstream system, and set error handling to stop with a failure that raises an event so a failed push is visible rather than silent.
Catalog fulfilment
Trigger on the request item, ask for approval from the requester manager, create catalog tasks for each fulfilment step, and close the item when all tasks are closed. Keep task creation in the flow so the process is visible to the process owner.