Now Mobile and Mobile Agent
Quick answer
Configure mobile experiences: applets, screens, offline behaviour and push notifications.
Key takeaways
- Now Mobile is for employees, Mobile Agent for fulfillers
- Applets are configuration, not native development
- Cut the field count hard for mobile screens
- Test on device with genuine field conditions
Two apps, two audiences
Now Mobile serves employees who request services and check status. Mobile Agent serves fulfillers who work assignments in the field. Both are configured in Studio through mobile applications, launchers and applets rather than by writing native code.
Building screens
Applets bind to a table with a filter, a list layout and a detail screen. Actions on the detail screen let a user update state, add work notes or capture a signature or photo.
Field realities
Mobile design fails when it copies the desktop form.
- Show three or four fields, not thirty
- Use offline capable applets where connectivity is unreliable
- Push notifications need device registration and a working notification policy
- Test on a real device with a real user, simulators hide the problems
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Check your understanding
What binds a mobile screen to data?
- A. A widget
- B. An applet
- C. A UI policy
- D. A portal page
Show answer
B. An applet
Applets define the table, filter and layout for a mobile screen.
Which app do field engineers use?
- A. Now Mobile
- B. Mobile Agent
- C. Employee Center
- D. Virtual Agent
Show answer
B. Mobile Agent
Mobile Agent is built for fulfillment work.