ServiceNow Administration

ServiceNow is a popular cloud-based platform that helps organizations to automate their workflows and processes. ServiceNow Administration helps professionals perform daily support and maintenance services along with multiple functional teams. These teams are responsible for developing various solutions within ServiceNow PPM. Further, ServiceNow Administrators are certified and skilled experts with excellent skills in the Now platform and its uses. Also, it works collaboratively with the development and support functions within the admin team. Further, it is responsible for developing various training plans for end-users and customization of platforms to meet changing business needs. In this blog, you will explore who a ServiceNow Admin is, what they do, and how to become a ServiceNow Admin.

Who is a ServiceNow Administrator?

A ServiceNow Administrator is a certified professional with expert skills in managing the ServiceNow platform. This expert is involved in designing, developing, and customizing apps supporting end-users and solving their issues. Further, the ServiceNow Administration supports overall maintenance and control of the ServiceNow platform and is responsible for related apps. ServiceNow platform helps admins to work closely with the functional team to develop requested items and tasks using workflow. It helps manage various processes, from the customer to the team's success. It is how a ServiceNow Admin works in real-time and supports enterprises and end-users. 

Become a Servicenow Admin Certified professional by learning this ITCanvass Servicenow Admin and Developement Training !

What does the ServiceNow Administrator do? 

A ServiceNow Administrator is a professional responsible for duties like platform usage, monitoring the health of the ServiceNow platform and compliance. Also, they look after building system integrations and automating processes. Further, they are responsible for creating and configuring multiple business rules, UI policies and actions, ACLs, client scripts, and more. It also includes creating and configuring notifications, UI macros, UI pages, and scripts. Also, ServiceNow Admins can support the development of various ServiceNow modules. These modules help business pioneers compute project success based on the data related to quality, price, plan, and efficacy. 

How to become a ServiceNow Administrator? 

The candidates require a bachelor's degree in a quantitative field, which includes engineering, maths and computer science, with a proven track record of out-of-the-box thinking and the ability to think on a large scale. 

It prefers ServiceNow System Administrator Certification and should have 5 to 7 years of IT operations experience. Also, experience of 3 to 5 years with ServiceNow PPM administration in an enterprise environment. 

It has to be savvy and able to design and build apps that meet objectives and business goals. Further, it needs experience with Javascript, HTML, and XML in creating ServiceNow update sets and promoting and testing through multiple instances and into production.

ServiceNow Admin And Development Training

  • Master Your Craft
  • Lifetime LMS & Faculty Access
  • 24/7 online expert support
  • Real-world & Project Based Learning


  • It reaps additional timesaving with its ability to capture changes through subsequent discoveries over the system's life. The discovery has reduced, on average, the devices within our IT environments within an hour.
  • In its portal, the widget concept and the developed ways of the simple widget, we can leverage a lot on top of it. 
  • It provides simple integration and creates an interface between SAP and ServiceNow that helps control projects for accounting and forecasting. 
  • Maintain excellent incident management, chain management and the features of problem management. 
  • It enabled our management and administrative consulting business. It provides digital transformation services for our clients worldwide, as we use the accelerated platform for doing targeted IT operating transformation models.


  • It is essential to keep up with new technologies and improve automatic detection, the breadth of devices and the depth of devices covered. 
  • This ServiceNow Administration lacks fixed solutions for digital signatures. It is apart from our license with Adobe, which requires orchestration. 
  • It is a newly formed module that requires a lot of development as it is a simple new module. It was introduced in the last two years and is becoming more mature day by day with high speed. But, there is a lot of scope for improvement in that module.

Checkout ServiceNow System Administration Relevant Modules Tutorial ---> ServiceNow Developer Tutorial, ServiceNow ITSM tutorials 

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How to Become a Certified ServiceNow Administrator?

The ServiceNow System Administration exam covers the content related to the test framework, testing options and other prerequisites to becoming certified in ServiceNow system administration. This certification demonstrates a successful candidate has the skills and essential knowledge to contribute to the configuration and maintenance of the ServiceNow system and application. 

Passing this ServiceNow System Admin certification successfully establishes a set of skills required to continue in the ServiceNow certification paths. It is a prerequisite for advanced courses. This certification is available for ServiceNow partners, customers, sales engineers, and others interested in becoming certified ServiceNow system admins. The content of the exam and the questions in that exam are based on official materials of Servicenow training, the documentation site and developers site of servicenow. The material posted online is not official and should not be used for exam preparation. 

The following are the learning domains sub-skills, weighted by the exam and percentage of questions in domains. The sub-skills may not be considered an all-inclusive list of this ServiceNow system administrator certification exam.

1) Navigation and user interface 20%

  • Overview of ServiceNow
  • Filters and lists
  • Templates and forms
  • Branding

2) Collaboration 20%

  • Task management 
  • Notifications 
  • Reporting 
  • User administration 

3) Database Administration 30%

  • Data schema
  • CMDB
  • Access control
  • Import sets

4) Process automation and self-service 20% 

  • Service catalogues
  • Knowledge management 
  • Flow designer
  • ServiceNow Admin And Development Training
  • Weekday / Weekend Batches

5) Introduction to development 20%

  • Migration and integration
  • Scripting 
  • Development

The exam for this certification includes 60 questions. There are multiple responses for each question. Candidates can select the most correct answer by taking reviews and response options.

After the completion of the exam, we will have immediate results calculated and displayed to the candidate. No more details about the results are provided to the candidates.

Each candidate must register through ServiceNow's official website, using a voucher obtained by completing SNow fundamentals. The codes of the vouchers are not transferable and provide candidates with eligibility to sit for the Certified System Admin exam. 

During the registration process, each test taker can take the exam at an authorized testing centre and an online monitored exam in both venues. 

Post your questions or doubts on IT Canvass ServiceNow Community

ServiceNow Admin And Development Training

Weekday / Weekend Batches


To become a ServiceNow Admin, it is required to complete the prerequisite course in preparation for the exam of Certified System Administrator. It also requires ServiceNow basics, and they are eligible to collect a voucher for certified system admin of ServiceNow. Efficient knowledge of IT help desk processes, incidents, problems, and workflow change is also helpful. It needs 3 to 6 months of experience using the ServiceNow instance. 

The content of this exam is divided into various learning domains. These domains correlate to key topics and activities during the platform execution. In every domain, specific objectives have been identified and examined in the exam to complete it. They help you become a certified candidate in ServiceNow.

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