Create a catalog item
Quick answer
A catalog item is a requestable service. Here is the end-to-end path.
Key takeaways
- Steps
- Tip
A catalog item is a requestable service. Here is the end-to-end path.
Steps
- Open Service Catalog → Catalog Definitions → Maintain Items and click New.
- Set the name, category and a short description.
- Add Variables for the information you need to collect.
- Attach a Flow or workflow for fulfilment and approvals.
- Set who can see it with a User Criteria entry.
- Test in the portal, then move it in an update set.
Tip
Use Record Producers when the outcome is a record on an existing table (like an incident) rather than a fulfilment task.
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Check your understanding
What collects input on a catalog item?
- A. Variables
- B. ACLs
- C. Indexes
Show answer
A. Variables
Variables gather the requester's input.
What controls who can see an item?
- A. User Criteria
- B. A business rule
- C. A dictionary override
Show answer
A. User Criteria
User Criteria manages catalog visibility.
Frequently asked questions
What does the term Create a catalog item refer to in ServiceNow?
A catalog item is a requestable service. Here is the end-to-end path.
What else is worth knowing about Create a catalog item?
Open Service Catalog → Catalog Definitions → Maintain Items and click New. Set the name, category and a short description. Add Variables for the information you need to collect.