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ServiceNow Glossary · Lesson

ServiceNow glossary

Quick answer

Common ServiceNow terms in plain language. Use your browser find (Ctrl/Cmd-F) to jump to a term.

Common ServiceNow terms in plain language. Use your browser find (Ctrl/Cmd-F) to jump to a term.

ACL
Access Control List, evaluates whether a user can read/write/create/delete a record or field.
Business Rule
Server-side logic that runs before, after or async around a database operation.
CI
Configuration Item, a record in the CMDB representing an asset or service.
CMDB
Configuration Management Database, the single source of truth for IT assets and relationships.
GlideRecord
The server-side API for querying and writing table data.
gs (GlideSystem)
Server-side object for logging, user context and utilities.
IRE
Identification and Reconciliation Engine, dedupes inbound CMDB data.
RITM
Requested Item, a row on sc_req_item created from a catalog request.
Script Include
Reusable server-side function library, callable from scripts and GlideAjax.
sys_id
Unique 32-character identifier for every record on every table.
Transform Map
Maps import staging columns onto a target table, with coalesce to avoid duplicates.
Update Set
Container that captures configuration to move between instances.

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Check your understanding

  1. What does IRE do?

    • A. Dedupes inbound CMDB data
    • B. Sends notifications
    • C. Builds reports
    Show answer

    A. Dedupes inbound CMDB data

    The Identification and Reconciliation Engine prevents duplicate CIs.

  2. A sys_id is...

    • A. A unique record identifier
    • B. A user role
    • C. A table name
    Show answer

    A. A unique record identifier

    Every record has a unique 32-character sys_id.

Frequently asked questions

What does the term glossary refer to in ServiceNow?

Common ServiceNow terms in plain language. Use your browser find (Ctrl/Cmd-F) to jump to a term.
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