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ServiceNow Cheat Sheets · Lesson

Encoded query cheat sheet

Quick answer

Encoded queries are the string form of a filter. Build one visually, right-click the breadcrumb, and Copy query.

Key takeaways

  • Operators
  • Logic
  • Example

Encoded queries are the string form of a filter. Build one visually, right-click the breadcrumb, and Copy query.

Operators

  • = equals, != not equals
  • > < >= <=
  • IN, STARTSWITH, ENDSWITH, LIKE

Logic

  • ^ = AND, ^OR = OR
  • ^EQ ends an OR group
  • ^ORDERBY / ^ORDERBYDESC

Example

active=true^priority<=2^assigned_toISEMPTY^ORDERBYDESC sys_created_on

Want to learn this properly?

Our live, instructor-led ServiceNow Training covers this hands-on, with real projects and a certification path.

Check your understanding

  1. What character means AND in an encoded query?

    • A. ^
    • B. &
    • C. +
    Show answer

    A. ^

    A caret joins conditions with AND.

  2. Which operator matches a list of values?

    • A. IN
    • B. LIKE
    • C. =
    Show answer

    A. IN

    IN matches any value in a comma list.

Frequently asked questions

What does the term Encoded query cheat sheet refer to in ServiceNow?

Encoded queries are the string form of a filter. Build one visually, right-click the breadcrumb, and Copy query.
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