ServiceNow Professional AI System Administrator Training
ServiceNow Professional AI System Administrator training is the mid level of the AI System Administrator journey.
What you get
- Configure Now Assist skills across applications
- Enable and manage AI Agents
- Tune AI Search relevancy
- Apply generative AI guardrails
Who this course is for
Great fit if you are new
Great fit if you are working
Prerequisites
- Associate AI System Administrator knowledge or equivalent, plus solid ServiceNow administration.
What you will be able to do
- Configure Now Assist skills across applications
- Enable and manage AI Agents
- Tune AI Search relevancy
- Apply generative AI guardrails
- Prepare enterprise data for AI
- Report AI usage and value
Salary range
- India
- 9-18 LPA
- United States
- 105k-145k
Market ranges for AI-focused ServiceNow Admin, not a guarantee. Actual pay depends on experience, location and employer.
Curriculum
Now Assist configuration
4 topics
- Configuring skills per application
- Prompt and output settings
- Now Assist for ITSM, CSM, HR and Dev
- Experience customisation
AI Agents
4 topics
- AI Agents overview
- Enabling and assigning agents
- Agent tasks and hand-off
- Monitoring agent actions
AI Search tuning
4 topics
- Relevancy and Genius Results tuning
- Search sources and filters
- Synonyms and dictionaries
- Measuring search success
Generative AI guardrails
4 topics
- Guardrails and safety settings
- Sensitive data and masking
- Approval and review flows
- Responsible AI practices
Data readiness
4 topics
- Data quality for generative results
- Knowledge and catalog readiness
- CMDB and context data
- Cleanup workflows
Operations and analytics
4 topics
- Usage and value dashboards
- Feedback and improvement loops
- Rollout and change management
- Certification readiness
Projects you will build
Skill configuration
Configure Now Assist skills for two applications and validate the output quality with guardrails on.
AI Agent setup
Enable an AI Agent, assign it tasks and monitor its actions and hand-offs.
Search tuning
Tune AI Search relevancy with synonyms and sources and measure the improvement.
Certification
- Code
- Professional AI System Administrator
The ServiceNow AI certification exams are delivered through ServiceNow University; check current pricing on Now Learning.
What learners say
Configuring skills per application is the real job and this course treated it seriously, guardrails included.
AI Agents were a mystery before this. Now I enable and monitor them with confidence.
The data readiness module is the part most teams skip and it is exactly why AI output was poor for us.
Fees and training modes
Choose how you want to learn. No-cost EMI is available on the live and 1-to-1 modes.
Most popular
Live Online Training
Talk to us
Contact for current batch fee
Interactive live batches, weekday or weekend, with the full cohort and lifetime recordings.
Fastest
1-to-1 Training
₹49,000
Fixed for every course, no-cost EMI
Private one-on-one coaching at a pace and schedule you set.
Affordable
Self-paced Training
₹9,000
One-time fee, lowest-cost option
Learn on your own time with recorded sessions and the same materials.
Refunds and cancellations are covered in our refund policy.
Training a team?
We run this course as private corporate training, tailored to your systems and scheduled around your team. Tell us your group size and what you need to cover.
Request a corporate quoteFrequently asked questions
What is this in the AI journey?
Are AI Agents covered?
Do I need the Associate level first?
Is generative AI governance covered?
Which certification does this map to?
How long is the course?
Are recordings included?
Ready to start?
Tell us what you need and an advisor will call you back. Or reach us directly.