ServiceNow Associate AI System Administrator Training
ServiceNow Associate AI System Administrator training is the entry level of the AI System Administrator journey.
What you get
- Explain the ServiceNow AI features and when to use each
- Activate and configure Now Assist
- Set up AI Search and Genius Results
- Deploy a Virtual Agent with prebuilt topics
Who this course is for
Great fit if you are new
Great fit if you are working
Prerequisites
- Basic ServiceNow administration (CSA level) is recommended.
- No data science background is needed.
What you will be able to do
- Explain the ServiceNow AI features and when to use each
- Activate and configure Now Assist
- Set up AI Search and Genius Results
- Deploy a Virtual Agent with prebuilt topics
- Apply guardrails and prepare data for AI
- Monitor AI adoption and usage
Salary range
- India
- 6-14 LPA
- United States
- 90k-130k
Market ranges for AI-focused ServiceNow Admin, not a guarantee. Actual pay depends on experience, location and employer.
Curriculum
AI on the Now Platform
4 topics
- Now Assist, AI Search, Virtual Agent and Predictive Intelligence
- Generative AI vs machine learning on the platform
- Where each feature fits
- Licensing and plugins
Activating Now Assist
4 topics
- Enabling Now Assist for ITSM and other apps
- Now Assist panel and experiences
- Skill activation
- Roles and access
AI Search
4 topics
- AI Search vs Zing
- Search profiles and sources
- Genius Results
- Relevancy tuning basics
Virtual Agent
4 topics
- Virtual Agent setup
- Prebuilt topics
- NLU basics
- Deploying to the portal
Data readiness and guardrails
4 topics
- Data quality for AI
- Now Assist guardrails
- Sensitive data handling
- Monitoring usage
Operations
4 topics
- Usage analytics
- Feedback loops
- Rollout planning
- Certification readiness
Projects you will build
Turn on Now Assist
Activate Now Assist for a scoped use case, enable the right skills and validate output on a developer instance.
AI Search profile
Configure an AI Search profile with sources and Genius Results for a real self service scenario.
Virtual Agent deploy
Stand up a Virtual Agent with prebuilt topics and publish it to the Service Portal.
Certification
- Code
- Associate AI System Administrator
The ServiceNow AI certification exams are delivered through ServiceNow University; check current pricing on Now Learning.
What learners say
This demystified Now Assist. I activated it correctly on our instance the same week instead of guessing.
AI Search and Genius Results were the quick wins. Users find answers now instead of raising tickets.
A genuinely beginner friendly start to the AI journey. Guardrails were covered from the start, which mattered.
Fees and training modes
Choose how you want to learn. No-cost EMI is available on the live and 1-to-1 modes.
Most popular
Live Online Training
Talk to us
Contact for current batch fee
Interactive live batches, weekday or weekend, with the full cohort and lifetime recordings.
Fastest
1-to-1 Training
₹49,000
Fixed for every course, no-cost EMI
Private one-on-one coaching at a pace and schedule you set.
Affordable
Self-paced Training
₹9,000
One-time fee, lowest-cost option
Learn on your own time with recorded sessions and the same materials.
Refunds and cancellations are covered in our refund policy.
Training a team?
We run this course as private corporate training, tailored to your systems and scheduled around your team. Tell us your group size and what you need to cover.
Request a corporate quoteFrequently asked questions
Do I need a data science background?
What is this in the AI journey?
Do I need CSA first?
Is Now Assist covered hands on?
Which certification does this map to?
How long is the course?
Are recordings included?
Ready to start?
Tell us what you need and an advisor will call you back. Or reach us directly.