ServiceNow Professional AI Support Specialist Training
ServiceNow Professional AI Support Specialist training is the advanced level.
What you get
- Own AI support processes
- Drive problem management and reliability
- Set support quality standards
- Lead an AI support function
Who this course is for
Great fit if you are new
Great fit if you are working
Prerequisites
- Practitioner AI Support Specialist knowledge or equivalent, plus support leadership experience.
What you will be able to do
- Own AI support processes
- Drive problem management and reliability
- Set support quality standards
- Lead an AI support function
- Report support performance
Salary range
- India
- 12-22 LPA
- United States
- 100k-145k
Market ranges for AI Support Lead, not a guarantee. Actual pay depends on experience, location and employer.
Curriculum
AI support operations
4 topics
- Support model for AI
- Runbooks and knowledge at scale
- Tooling
- Roles
Problem and reliability
4 topics
- Problem management for AI
- Reliability and monitoring
- Trend analysis
- Prevention
Quality standards
4 topics
- Support quality standards
- SLAs and metrics
- Continuous improvement
- Feedback to delivery
Leadership
4 topics
- Leading a support function
- Enablement and training
- Stakeholder alignment
- Reporting
Practice
4 topics
- Major incident leadership
- Adoption at scale
- Governance input
- Certification readiness
Projects you will build
Support model
Design an AI support operating model with runbooks, roles and tooling.
Problem programme
Build a problem management and reliability programme for recurring AI issues.
Quality standards
Define support quality standards, SLAs and a metrics dashboard.
Certification
- Code
- Professional AI Support Specialist
The ServiceNow AI certification exams are delivered through ServiceNow University; check current pricing on Now Learning.
What learners say
Owning the support model and problem management for AI is my role now, and this course fit it exactly.
Reliability and problem management for AI features were treated as first class, which they should be.
The support operating model and quality standards were the artefacts I needed. Advanced and practical.
Fees and training modes
Choose how you want to learn. No-cost EMI is available on the live and 1-to-1 modes.
Most popular
Live Online Training
Talk to us
Contact for current batch fee
Interactive live batches, weekday or weekend, with the full cohort and lifetime recordings.
Fastest
1-to-1 Training
₹49,000
Fixed for every course, no-cost EMI
Private one-on-one coaching at a pace and schedule you set.
Affordable
Self-paced Training
₹9,000
One-time fee, lowest-cost option
Learn on your own time with recorded sessions and the same materials.
Refunds and cancellations are covered in our refund policy.
Training a team?
We run this course as private corporate training, tailored to your systems and scheduled around your team. Tell us your group size and what you need to cover.
Request a corporate quoteFrequently asked questions
What is this in the AI journey?
Is it technical?
Do I need the Practitioner level first?
Is problem management covered?
Which certification does this map to?
How long is the course?
Ready to start?
Tell us what you need and an advisor will call you back. Or reach us directly.