ServiceNow PPM Training
Deliver projects on ServiceNow. Project Portfolio Management: projects, portfolios, resources, financials, risk and reporting, within the SPM suite.
ServiceNow PPM (Project Portfolio Management) training teaches you to plan and deliver work. You work with projects, portfolios, resource and capacity planning, financials, risk and reporting, all within the Now Platform SPM suite.
Who this course is for
Prerequisite: Basic administration. Useful for admins who configure PPM and for project managers who use it.
What makes this different
You build, not just watch
From the first session you are on your own developer instance, configuring, scripting and breaking things safely. That is what makes it stick.
Taught on the current release
No outdated screenshots. Everything maps to the release ServiceNow runs today, including current AI and platform features.
One trainer who still implements
One working consultant for the whole batch, no rotation, so the teaching is consistent and grounded in real projects.
Support continues to the offer
Resume review, mock interviews on real scenario questions, and referrals. Support does not stop when the last class ends.
Curriculum
5 modules and 3 projects, updated to the current release. Every module maps to real PPM work and expands into its full topic list, practised on a live developer instance.
ServiceNow PPM Training module list: 5 modules, what each one covers, and how many topics it expands into. Full topic lists are in the accordions below.
| # | Module | What you configure | Topics |
|---|---|---|---|
| 01 | PPM overview | PPM within SPM; Personas and workspace; Configuration basics | 4 |
| 02 | Projects | Project lifecycle and templates; Planning, tasks and scheduling; Execution and tracking | 4 |
| 03 | Portfolio and resource | Portfolios and investment; Resource plans and allocation; Capacity planning | 4 |
| 04 | Financials and risk | Budgets and cost tracking; Risk and issue management; Forecasting | 4 |
| 05 | Reporting | Standard and custom reports; Dashboards; Performance Analytics | 4 |
1PPM overview
- PPM within SPM
- Personas and workspace
- Configuration basics
- Data model
2Projects
- Project lifecycle and templates
- Planning, tasks and scheduling
- Execution and tracking
- Baselines
3Portfolio and resource
- Portfolios and investment
- Resource plans and allocation
- Capacity planning
- Utilisation
4Financials and risk
- Budgets and cost tracking
- Risk and issue management
- Forecasting
- Change control
5Reporting
- Standard and custom reports
- Dashboards
- Performance Analytics
- Status roll up
What you'll be able to do
Real projects you'll build
Interview-ready scenarios on a live instance, not toy demos.
Project from template
Stand up a project from a template, plan tasks and set a baseline you can track against.
Capacity check
Build resource plans across two projects and resolve a capacity conflict.
Delivery dashboard
Create a dashboard that rolls up status, budget and risk across a portfolio.
Certification and hands-on
Every session runs on a real ServiceNow developer instance, so you configure and build rather than watch. The course maps to the CIS aligned exam and finishes with an IT Canvass certificate plus a certification roadmap. PPM maps to the CIS-SPM exam (US$300, ServiceNow University). IT Canvass does not issue the official ServiceNow credential.
ServiceNow has an official certification catalog with four tiers: Expert (Certified Technical Architect, Certified Master Architect), Mainline (Certified System Administrator, Certified Application Developer, Certified Application Specialist and the Certified Implementation Specialist product tracks), Micro-Certifications (focused product skills such as Now Assist, Flow Designer and CMDB), and Suite Certifications (bundled credentials such as the ITSM and CSM Professional suites).
Certification facts. Vendor figures change, so confirm against the official ServiceNow catalogue before booking.
| Exam code | No short code is published for this credential; book it by name in the ServiceNow certification catalogue |
|---|---|
| Credential | ServiceNow CIS aligned |
| Issued by | ServiceNow, Inc. (not by IT Canvass) |
| Exam duration | 90 minutes |
| Exam cost | US$300 per exam attempt, plus the mandatory training where required |
| Prerequisite | CSA is the prerequisite for every CIS exam. Mandatory paid training applies to most CIS tracks. |
| What IT Canvass issues | An IT Canvass course completion certificate and a certification roadmap |
Your PPM career roadmap
The SPM and portfolio path from coordinator to architect, with indicative 2026 bands.
Salary snapshot: PPM Consultant
Indicative ranges aggregated from public salary data. Actual pay varies by location, employer and experience.
How IT Canvass compares
Against a typical training provider, this PPM course is taught on the current ServiceNow release, gives you your own developer instance from day one, and keeps one working consultant for the whole batch instead of rotating trainers. Every module is mapped to the CIS aligned exam, sessions are recorded with lifetime access, and job support (resume review, mock interviews and referrals) is included in one transparent fee. Most providers still teach older release material, run slide-first sessions with limited lab time, and bill support and recordings as add-ons.
Fees and training modes
Choose how you want to learn PPM. No-cost EMI available on all modes.
Interactive live batches, weekday or weekend, with the full cohort and lifetime recordings.
Private one-on-one coaching at your pace, whether you need interview-ready fast or hands-on help with your current project.
Learn on your own time with recorded sessions, labs and Q&A doubt support.
Train your team on PPM
Tailored curriculum, flexible scheduling, a dedicated ServiceNow architect, and progress reporting for your managers. Delivered live online or on-site for cohorts of any size.
Your trainer
Neelima, ServiceNow Architect, 12+ years
I still deliver ITSM, ITOM and HRSD implementations for enterprise clients, so I teach from what is breaking in production this quarter, not from a slide deck. In class I show the patterns that scale and the mistakes that cost teams days.
Learner reviews
Baselines and capacity planning are where projects live or die. The course drilled them properly.
I configure our project workspace now, not just fill it in. That changed my role at work.
The reporting module is gold. Leadership finally trusts our status roll ups.
Fees, batches and policies
The questions people actually ask before enrolling, answered plainly.