Servicenow HRSD Training

Boost your skills in ServiceNow HR Service Delivery with our ServiceNow HRSD Training. Joining this course empowers you to master HR service delivery concepts and refine your skills for proficiently handling HR technology. You will also be working on real-world projects and assignments to gain valuable hands-on experience in thi.....s ServiceNow HR Service Delivery Training. Our highly experienced trainers in ServiceNow HRSD will also provide you with expert guidance and support throughout your journey. Enroll today, access the best ServiceNow HRSD online training with top trainers, and take your career to new heights. Read more

Course Duration: 20 Hours

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servicenow HR Service Management Course Highlights

Innovative Structure

Fifty percent of employee issues are solved immediately when firms use ServiceNow.

Innovative Structure

There is a thirty-seven percent HR productivity growth when practicing ServiceNow HSRD.

Innovative Structure

The payback period is not more than one year for ServiceNow HRSD customers.

Want to have a challenging career? Go for ServiceNow HR Service Management Training.

Servicenow HRSD Training Curriculum

Understanding HR Service Management

Human resources getting started


  • HR and IT implementation teamHR implementation decisions 
  • State flows vs. workflows,
  • How HR cases and tasks are assigned
  • HR implementation information required
  • Human resources configuration

Installed with HR Service Management ServiceNow

  • Tables Installed with HR Service Management ServiceNow
  • Roles Installed with HR Service Management ServiceNow
  • User groups Installed with HR Service Management ServiceNow
  • Data policies Installed with HR Service Management ServiceNow
  • The script includes Installed with HR Service Management ServiceNow
  • Client scripts Installed with HR Service Management ServiceNow
  • Business rules Installed with HR Service Management ServiceNow
  • Email notifications Installed with HR Service Management ServiceNow
  • Events Installed with HR Service Management ServiceNow
  • HR skills Installed with HR Service Management ServiceNow
  • HR catalogue items Installed with HR Service Management ServiceNow
  • Activate Human resources connect


Installed with HR performance analytics  Tables modified with HR performance analytics

HR profile editable field configuration


  • Workflow-based HR process design
  1. Employee Onboarding HR Workflow
  2. Employee Offboarding HR Workflow
  3. Employee change HR Workflow
  • Customized profile information
  • Define an organization position
  • View a locationView a department
  • HR skills management
  • Create or modify an HR skilla) Assign an HR skill to a group b)Assign an HR skill to a user
  • Assignment rules in HR
  1. Create an HR assignment rule
  2. Test an assignment rule
  • HR catalog management
  1. Manage HR catalog categories
  2. Add a new HR catalog category to the HR catalog
  3. Create an HR catalog item
  4. Modify an HR catalog item
  5. Modify an HR case template
  6. Modify an HR task template
  7. View or modify HR case categories HR case categories
  8. Configure the employment verification letter
  • HR profile records
  1. HR profile security
  2. Customized profile information
  3. Create or modify an HR profile
  4. Update your HR profile a)Add your emergency contact b)Add your employment history c)View the user directory
  • HR surveysCreate or modify an HR survey
  1. Create or modify HR survey
  2. categories and questions
  3. Publish a new HR survey
  4. Create a trigger condition for an HR survey
  • Manage the HR chat queue

Attach a knowledge article to an HR case

  • Self-service HR portal
  1. Submit a request from the HR portal
  2. Request employment verification
  3. Request tuition reimbursement
  4. View your open HR casesUse the HR knowledge base
  5. Chat with HR
  • Attach documentation to an HR case
  • Create an HR case
  • Submit a case from the HR catalogue
  1. View HR case information
  2. Checklists in HR cases and tasks
  • HR cases for VIPs
  • Approve an HR case
  • Monitor the HR chat queueWork on an HR case
  1. View and update an HR task
  2. Suspend and resume an HR case
  3. Approve an employee change request
  4. Request user documentation
  5. Complete an employment verification request
  6. Approve a tuition reimbursement request
  7. Process a tuition payment
  8. Escalate an HR case

  • Manage HR cases by category
  • Use the HR manager Dashboard
  • Monitor HR onboarding cases
  • Run HR reports
  • Available HR reports
  • Hr case SLAs
  • View the SLA of an HR case
  • View HR performance analytics
  • Evaluate Hr survey responses

Set up the workday integration

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Modes of Training

We follow four formats for Servicenow HRSD Training for the flexibility of our students

Batchwise Online Training
Batchwise Training

A batch of some single-digit count students are assigned to a faculty.



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One-on-One Online Training
One-One Training

One student is assigned to one faculty at some fixed customized time of the student.


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Self-Paced Online Training
Self-Paced Training

Videos of previous classes are shared with the students. It also includes clarification of the doubts at the end of the class.

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Corporate Training
Corporate Training

Our expert faculty team visits corporates and takes sessions.



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servicenow hr service management Training Batches

  • 18th Jul

    MON - FRI

    09:30 AM - 10:30 AM IST

  • 22nd Jul

    MON - FRI

    12:30 PM - 01:30 PM IST

  • 26th Jul

    MON - FRI

    03:30 PM - 04:30 PM IST

  • 30th Jul

    MON - FRI

    06:30 PM - 07:30 PM IST

  • 3rd Aug

    SAT & SUN
    (Weekend Batch)

    05:30 PM - 08:30 PM IST

  • 7th Aug

    MON - FRI

    06:30 PM - 07:30 PM IST

Current Offer 20% Discount

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Servicenow HRSD Training Details

ServiceNow HR Service Management Training is beneficial for those seeking to enhance HR service delivery and employee experiences through the ServiceNow platform. Following are some of the professionals who can attend this course:

  • HR professionals
  • HRIS administrators
  • anyone looking to streamline HR processes. 

Some of the prerequisites to attend this course include a basic understanding of HR processes and ServiceNow fundamentals, making it accessible for HR professionals and IT personnel looking to bridge HR and IT operations.

Completing ServiceNow HR Service Management Training equips you to transform HR operations, improve employee engagement, and unlock career opportunities in HR service management and IT. It aligns you with the evolving HR tech landscape.

ServiceNow HR Service Management training objective include-

  • Review the ServiceNow HRSM solution and its capabilities
  • Configure HR properties, criteria, document templates, and managed lists
  • Define and manage HR Services, Categories, HR Service Catalogs, and Items
  • Create HR Knowledge articles and learn about the Knowledge Management lifecycle
  • Explore skills and auto‑assign HR Cases based on skills
  • Learn about employee Profiles and the security constraints that determine access
  • Gain practical knowledge of HR Case Management and HR surveys
  • Drill into results via reporting and dashboards

The major roles for these profiles are completely related to handling HR functions automatically and easily on the ServiceNow platform. 

  • ServiceNow HR administration
  • ServiceNow admin
  • ServiceNow consultants

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Servicenow HRSD Training Project Details

 In this project you will be creating an automated workflow within ServiceNow HRSD to simplify the employee onboarding and offboarding processes. This project also involves setting up forms, approvals, task assignments, and notifications.

In this project you will be designing a time and attendance tracking system that enables employees to record their work hours, request time off, and track their attendance history. You will also be implementing approval workflows for time-off requests.

Get Servicenow HR Service Management Certification

After the successful completion of course modules with hands-on- experience, the aspirants will be provided with the ServiceNow certifications from our institute. The students who are interested in getting ServiceNow HR Service Management certification from ServiceNow company can write exams and get ServiceNow HR Service Management certificate.


 ServiceNow HR Service Management

Get Certified Now

Servicenow HRSD Training Advantages

  • You can build your skills in the most demanding skills.
  • It is one of the emerging software platforms in the programming field to handle ITSM operations.
  • This is a rare skill, which has high demand in the market; learning this can add value to your profile. That is, you will gain competitive differentiation.
  • Enhanced user community satisfaction.
  • The fruitful result of your money spent on your education.

About Servicenow HR Service Management Trainer

About Servicenow HR Service Management Trainer

When you talk about the ServiceNow platform, we have a community of qualified professionals across the world working in reputed organizations on this specific platform.  They have a go-getter attitude to assist students in all perspectives to make them understand every feature of the ServiceNow platform profoundly. We have separate lab exper.....ts who are always ready to help you in understanding the concepts. We provide study materials, and other supporting documents to assist them in handling their real-time projects.   We even provide service now certifications at the successful completion of the ServiceNow HR Service Management training and also help in getting ServiceNow HR Service Management certification. Read more

Servicenow HR Service Management Training FAQ's

If you happen to miss a ServiceNow HRSM Training class, don't worry. We offer recorded video access for all sessions. These recordings allow you to revisit any topics you may have missed and address any queries you may have during the subsequent class.

Yes, we have a policy of discounts, which we follow in two ways- Referral and Group discount. Group discount is offered when you come in a group, and referral discount is offered when our previously enrolled student refers to you.

We provide study material and other supporting documents to students, which clarify every doubt students encounter in practising in real-time projects. Still, if they are unable to tackle, then they can call our technical support executives, they will schedule a session for you with our expert trainer for six months from the end of the last class.

We have referral programs in our institute. In which companies who are looking for the ServiceNow admin profiles, they come and select the students for interviews. Even, we help our students in preparing their resumes and assist them in all perspectives in getting a job from our networks.

We frame our ServiceNow HR Service Management training classes in a way to provide real-time scenario assignments to the students based on the topic of the day. So that students can practice it in the lab the same day and come up with their doubts in the next class. We are active in assisting our students in all perspectives to make them reach their end goals.

ServiceNow HR Service Management needs expertise at least two to three modules to tackle any issues or build any customized application on their own with at most accuracy. We assure you of these levels of expertise in our trainer’s team. Most probably, they are the full-time employees and contributing their efforts to help the students to be masters on the ServiceNow platform.

Yeah, we understand our students and their needs. By considering this, we permit our students to pay a fee in two installments.

ServiceNow platform comes with a solution for the smooth workflow of every business process on the cloud platform. Still, in an emerging state, the company is in gaining stage. And many big brands and SMEs, even startups are attracting towards it, to leverage its features by implementing it in their business process. With these, the need for ServiceNow HR Service Management will also increase in the future with its adoption. ServiceNow HR Service Management with expertise skills is demanding in the international market and even in India. You will be in gain if you adopt it at this stage.

We provide our students with ServiceNow HR Service Management certification after conducting a test at the end of the class, which certifies you with the skills mentioned in objectives and also beyond that which they learned from lab sessions based on real-time scenarios. If you want to have an official certificate from ServiceNow company, you can go on their official website and apply and write the exam. We recommend our students to practice more on lab before attending an exam.

ServiceNow platform has lots of opportunities everywhere in the world. As we all know, change happens in technologies and surpasses the other. Most probably, these might not be the case with ServiceNow as its additional embedding features to build stronger. And, it’s getting good revenue and hoping for more than now in the future. ServiceNow HR Service Management profile will help you gain a unique identity with rare and demanding skills.

We help our students to practice on live projects while learning a particular module of the ServiceNow HR Service Management training. It helps the students to work on real-time scenarios; even we help our students to work on our client projects and assist them in all possible ways to get a master on this ServiceNow platform.

ServiceNow HR management salary varies from £70k-£75k depending on experience. ( Source from

ServiceNow suggests the students have at least two to three months of practice on real-time projects before writing the exam for the ServiceNow HR Service Management certification exam. You can find the information on the official site of the ServiceNow website. Upon the success of clearing the exam, the students are provided with the ServiceNow HR Service Management certification.

Want to ask more?


My search for ServiceNow Servicenow HRSD Training has ended with ITCanvass. I looked out for almost .....ten institutes in Hyderabad; I didn’t find anything which makes me take a course from them. They are entirely into ServiceNow and have spoken with some head, which inspires me. I hope this service now training may help me in meeting my end goal. Read more

- Shaik Abdul

ITCanvas is an institute specifically started for building skills of aspirants in the ServiceNow pla.....tform. It drags me to take this course. I’m about to complete this course. And I’m satisfied with what I learned till now. Read more

- Venkat

Faculties are excellent here; they are so polite and have a high level of patience in explaining a by bit of every topic. Lab assignments and faculties help assist me in gaining useful knowledge on this platform. Thanks to ITCanvas. Read more

- Anand

Want to write a review?

Why ItCanvass?

ITCanvass is the pioneer in delivering ServiceNow platform services. We covered all perspectives of the ServiceNow platform, which include- Training, consulting, IT support, Job support, remote projects, and resources.

We also covered ServiceNow platform services, whether it is in ITSM, ITOM, Non-IT Services, Asset & Configuration, Planning & Policy.

We build our institute intending to build master skills in students on the ServiceNow platform in all domains, also to help businesses in the smooth functioning of their workflows in a cost-effective and fast way.

  • Professional Trainers

    Professional Trainers

    All our trainers hold real-time experience in handling industry level projects of reputed organizations. They share their expertise and pinpoints where students may get stuck along with solutions to tackle them.


  • 24/7 Support

    24/7 support

    All our team members are connected through an online and cloud platform. We are always ready to support our students and clients at any time. We aim at providing excellence in our service delivery to our students, which covers all perspectives to meet end goals.

  • Instructor Lead


    Our trainers pay special attention to every student in the class. And ensure every class is interactive and all doubts of the students must get manifest in the same class. Our excellency in the subject helps our students in building expertise in the subject.

  • Real time Training

    Real-time Training

    Every class is provided with the lab assignments, which help them in clearing their doubts to encounter while handling real-time projects. We even help our students to work on our clients' real-time projects to get skills like industry experts. So that students are ready for industry deployments.

  • Flexibility


    We schedule classes to our students based on their availability. Every student's time is given priority and helps them to utilize their time completely. Whether students come in a group or individual classes are scheduled to them based on their availability.

  • Lifetime Access

    Lifetime access

    Every class is recorded and shared with the students at the end of the class. Students get to refer to the recorded videos anytime from anywhere throughout their lifetime. They can even use this recording for reference in the future whenever they get any doubt in implementing the real-time projects are preparing for any interviews.