Servicenow HRSD Training

Understanding HR Service Management

Human resources getting started

Objectives:

• HR and IT implementation teamHR implementation decisions 
• State flows vs. workflows,
• How HR cases and tasks are assigned
• HR implementation information required
• Human resources configuration

Roles

Installed with HR Service Management ServiceNow

• Tables Installed with HR Service Management ServiceNow
• Roles Installed with HR Service Management ServiceNow
• User groups Installed with HR Service Management ServiceNow
• Data policies Installed with HR Service Management ServiceNow
• The script includes Installed with HR Service Management ServiceNow
• Client scripts Installed with HR Service Management ServiceNow
• Business rules Installed with HR Service Management ServiceNow
• Email notifications Installed with HR Service Management ServiceNow
• Events Installed with HR Service Management ServiceNow
• HR skills Installed with HR Service Management ServiceNow
• HR catalogue items Installed with HR Service Management ServiceNow
• Activate Human resources connect

Objectives:

Installed with HR performance analytics  Tables modified with HR performance analytics

HR profile editable field configuration

Objectives:

• Workflow-based HR process design

1. Employee Onboarding HR Workflow
2. Employee Offboarding HR Workflow
3. Employee change HR Workflow

• Customized profile information

• Define an organization position
• View a locationView a department
• HR skills management
• Create or modify an HR skilla) Assign an HR skill to a group b)Assign an HR skill to a user
• Assignment rules in HR

1. Create an HR assignment rule
2. Test an assignment rule

• HR catalog management

1. Manage HR catalog categories
2. Add a new HR catalog category to the HR catalog
3. Create an HR catalog item
4. Modify an HR catalog item
5. Modify an HR case template
6. Modify an HR task template
7. View or modify HR case categories HR case categories
8. Configure the employment verification letter

• HR profile records

1. HR profile security
2. Customized profile information
3. Create or modify an HR profile
4. Update your HR profile a)Add your emergency contact b)Add your employment history c)View the user directory

• HR surveysCreate or modify an HR survey

1. Create or modify HR survey
2. categories and questions
3. Publish a new HR survey
4. Create a trigger condition for an HR survey

• Manage the HR chat queue

Attach a knowledge article to an HR case

• Self-service HR portal

1. Submit a request from the HR portal
2. Request employment verification
3. Request tuition reimbursement
4. View your open HR casesUse the HR knowledge base
5. Chat with HR

• Attach documentation to an HR case
• Create an HR case
• Submit a case from the HR catalogue

1. View HR case information
2. Checklists in HR cases and tasks

• HR cases for VIPs
• Approve an HR case
• Monitor the HR chat queueWork on an HR case

1. View and update an HR task
2. Suspend and resume an HR case
3. Approve an employee change request
4. Request user documentation
5. Complete an employment verification request
6. Approve a tuition reimbursement request
7. Process a tuition payment
8. Escalate an HR case

• Manage HR cases by category
• Use the HR manager Dashboard
• Monitor HR onboarding cases
• Run HR reports
• Available HR reports
• Hr case SLAs
• View the SLA of an HR case
• View HR performance analytics
• Evaluate Hr survey responses

Set up the workday integration

Every class is recorded and shared with the students before they visit the next class. In this way, students will be ready for their next class. Or even if they have missed the previous class, they can attend the missed class in any other upcoming batch.

Yes, we have a policy of discounts, which we follow in two ways- Referral and Group discount. Group discount is offered when you come in a group, and referral discount is offered when our previously enrolled student refers to you.

We provide study material and other supporting documents to students, which clarify every doubt students encounter in practising in real-time projects. Still, if they are unable to tackle, then they can call our technical support executives, they will schedule a session for you with our expert trainer for six months from the end of the last class.

We have referral programs in our institute. In which companies who are looking for the ServiceNow admin profiles, they come and select the students for interviews. Even, we help our students in preparing their resumes and assist them in all perspectives in getting a job from our networks.

We frame our ServiceNow HR Service Management training classes in a way to provide real-time scenario assignments to the students based on the topic of the day. So that students can practice it in the lab the same day and come up with their doubts in the next class. We are active in assisting our students in all perspectives to make them reach their end goals.

ServiceNow HR Service Management needs expertise at least two to three modules to tackle any issues or build any customized application on their own with at most accuracy. We assure you of these levels of expertise in our trainer’s team. Most probably, they are the full-time employees and contributing their efforts to help the students to be masters on the ServiceNow platform.

Yeah, we understand our students and their needs. By considering this, we permit our students to pay a fee in two installments.

ServiceNow platform comes with a solution for the smooth workflow of every business process on the cloud platform. Still, in an emerging state, the company is in gaining stage. And many big brands and SMEs, even startups are attracting towards it, to leverage its features by implementing it in their business process. With these, the need for ServiceNow HR Service Management will also increase in the future with its adoption. ServiceNow HR Service Management with expertise skills is demanding in the international market and even in India. You will be in gain if you adopt it at this stage.

We provide our students with ServiceNow HR Service Management certification after conducting a test at the end of the class, which certifies you with the skills mentioned in objectives and also beyond that which they learned from lab sessions based on real-time scenarios. If you want to have an official certificate from ServiceNow company, you can go on their official website and apply and write the exam. We recommend our students to practice more on lab before attending an exam.

ServiceNow platform has lots of opportunities everywhere in the world. As we all know, change happens in technologies and surpasses the other. Most probably, these might not be the case with ServiceNow as its additional embedding features to build stronger. And, it’s getting good revenue and hoping for more than now in the future. ServiceNow HR Service Management profile will help you gain a unique identity with rare and demanding skills.

We help our students to practice on live projects while learning a particular module of the ServiceNow HR Service Management training. It helps the students to work on real-time scenarios; even we help our students to work on our client projects and assist them in all possible ways to get a master on this ServiceNow platform.

ServiceNow HR management salary varies from £70k-£75k depending on experience. ( Source from nelsonfrank.com)

ServiceNow suggests the students have at least two to three months of practice on real-time projects before writing the exam for the ServiceNow HR Service Management certification exam. You can find the information on the official site of the ServiceNow website. Upon the success of clearing the exam, the students are provided with the ServiceNow HR Service Management certification.