Customers
Quick answer
Customer master quality directly affects sales: missing sales-area data blocks orders, wrong partner functions misroute deliveries or invoices, wrong terms cost money.
Key takeaways
- In S/4HANA, customers are Business Partners with a customer role, carrying general data (name, address), sales-area data (sales…
- BP roles (FI customer, sales).
- Sales-area data: per sales org/channel/division.
- Watch out: Missing sales-area data blocking orders.
Customer data (Business Partner)
In S/4HANA, customers are Business Partners with a customer role, carrying general data (name, address), sales-area data (sales org, terms, pricing, shipping), and accounting data (reconciliation account, payment terms). Partner functions (sold-to, ship-to, bill-to, payer) let one order involve several roles.
Key aspects
- BP roles (FI customer, sales).
- Sales-area data: per sales org/channel/division.
- Partner functions: sold-to, ship-to, bill-to, payer.
- Credit and payment terms.
Why it matters
Customer master quality directly affects sales: missing sales-area data blocks orders, wrong partner functions misroute deliveries or invoices, wrong terms cost money. The BP model (unifying customer/vendor) is a key S/4HANA change, and governing this data keeps order-to-cash smooth.
Common pitfalls
- Missing sales-area data blocking orders.
- Wrong partner functions misrouting delivery/billing.
- Duplicate customers without governance.
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Check your understanding
Which statement is true of Customers?
- A. Partner functions (sold-to, ship-to, bill-to, payer) let one order involve several roles.
- B. SAP HANA is an in-memory, column-oriented database that keeps data in RAM and processes transactions and…
- C. This troubleshooting hub covers the recurring problems in SAP operations, dumps, RFC and IDoc errors…
Show answer
A. Partner functions (sold-to, ship-to, bill-to, payer) let one order involve several roles.
Covered in the “Customer data (Business Partner)” section of this lesson.
Which of these also applies to Customers?
- A. Wrong access method for the device.
- B. Using the wrong variant (create vs change vs display).
- C. The BP model (unifying customer/vendor) is a key S/4HANA change, and governing this data keeps order-to-cash…
Show answer
C. The BP model (unifying customer/vendor) is a key S/4HANA change, and governing this data keeps order-to-cash…
Covered in the “Why it matters” section of this lesson.
Which part of the Learn SAP curriculum covers Customers?
- A. SAP best practices
- B. SAP SD
- C. SAP release notes
Show answer
B. SAP SD
This lesson sits in the SAP SD section of the Learn SAP course.