Customers
Customer management in SD concerns the customer master data, now the Business Partner in S/4HANA, that sales processes depend on. Accurate customer data is essential for ordering, delivering, billing and collecting.
Customer master quality directly affects sales: missing sales-area data blocks orders, wrong partner functions misroute deliveries or invoices, wrong terms cost money.
- In S/4HANA, customers are Business Partners with a customer role, carrying general data (name, address), sales-area data (sales…
- BP roles (FI customer, sales).
- Sales-area data: per sales org/channel/division.
- Watch out: Missing sales-area data blocking orders.
Customer data (Business Partner)
In S/4HANA, customers are Business Partners with a customer role, carrying general data (name, address), sales-area data (sales org, terms, pricing, shipping), and accounting data (reconciliation account, payment terms). Partner functions (sold-to, ship-to, bill-to, payer) let one order involve several roles.
Key aspects
- BP roles (FI customer, sales).
- Sales-area data: per sales org/channel/division.
- Partner functions: sold-to, ship-to, bill-to, payer.
- Credit and payment terms.
Why it matters
Customer master quality directly affects sales: missing sales-area data blocks orders, wrong partner functions misroute deliveries or invoices, wrong terms cost money. The BP model (unifying customer/vendor) is a key S/4HANA change, and governing this data keeps order-to-cash smooth.
Common pitfalls
- Missing sales-area data blocking orders.
- Wrong partner functions misrouting delivery/billing.
- Duplicate customers without governance.