Workflows
Quick answer
A workflow is IdentityIQ's process engine. It strings together steps, approvals, forms, provisioning, notifications and rules, into a defined flow. Lifecycle Manager requests, certifications and identity refresh all run through workflows, and you can customise or build your own.
Key takeaways
- Workflows orchestrate multi-step processes
- Steps include approvals, forms, provisioning and scripts
- LCM, certifications and refresh are workflow-driven
- Variables and arguments pass data between steps
- Customise standard workflows before building new ones
Workflows are how IdentityIQ automates multi-step business processes, access-request approval, lifecycle handling, custom automation, as configurable sequences of steps, approvals and provisioning. They are the orchestration layer that turns decisions into coordinated action.
What a workflow does
A workflow launches on an event (a request, a lifecycle change), moves through ordered steps, pauses at approvals until a human responds, branches on conditions, and drives provisioning, recording everything for audit. IdentityIQ ships standard workflows you customise rather than building from scratch.
Anatomy
- Steps, units of work that can call rules or provisioning.
- Approvals, generate work items and wait for decisions.
- Transitions, conditional paths between steps.
- Variables, data carried through the process.
Designing maintainable workflows
Favour clarity over cleverness. Start from the standard LCM workflows, keep branching shallow, put custom logic in well-named rules, add escalation to approval steps, and always test in a lower environment, a stuck or looping workflow holds up real access.
Common pitfalls
- Over-complex workflows no one can safely change.
- No escalation on approvals, so processes stall.
- Untested changes deployed to production.
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Check your understanding
A workflow is IdentityIQ's?
- A. Process engine. Workflows orchestrate multi-step processes.
- B. A standard workflow. Copy and adjust standard workflows like LCM Provisioning.
- C. Approval step. Approval steps route to approvers and wait for a decision.
Show answer
A. Process engine. Workflows orchestrate multi-step processes.
Process engine. Workflows orchestrate multi-step processes.
A step that routes to approvers and waits is an?
- A. Approval step. Approval steps route to approvers and wait for a decision.
- B. A standard workflow. Copy and adjust standard workflows like LCM Provisioning.
- C. Process engine. Workflows orchestrate multi-step processes.
Show answer
A. Approval step. Approval steps route to approvers and wait for a decision.
Approval step. Approval steps route to approvers and wait for a decision.
The best starting point for a new process is?
- A. Process engine. Workflows orchestrate multi-step processes.
- B. Approval step. Approval steps route to approvers and wait for a decision.
- C. A standard workflow. Copy and adjust standard workflows like LCM Provisioning.
Show answer
C. A standard workflow. Copy and adjust standard workflows like LCM Provisioning.
A standard workflow. Copy and adjust standard workflows like LCM Provisioning.