Servicenow ITOM Overview

Modern business organizations have largely depended on the information technology system. When anything goes wrong with information technology systems functioning it leads to heavy consequences. IT outage shows a huge impact on businesses because almost every aspect of the business needs IT to support almost all the tasks.

Modern business organizations have largely depended on the information technology system. When anything goes wrong with information technology systems functioning it leads to heavy consequences. IT outage shows a huge impact on businesses because almost every aspect of the business needs IT to support almost all the tasks.

What if you have got a solution to outage prevention, service health monitoring, failure impact analysis, cost-effective cloud services, and endless automation opportunities? All this can be possible with an advanced ServiceNow ITOM (Information Technology and Operations Management).  It is an integrated service-centric approach that manages service quality, drives performance and provides robust governance.  

ServiceNow ITOM: 


ServiceNow Information Technology and Operations Management (ITOM) solution help the organizations in gaining clear visibility into IT Infrastructure and alerts you with issues before they occur.  ServiceNow Discovery helps the organizations to develop a unified system for managing the IT infrastructure spanning, and cloud. Event management segment of ServiceNow monitors the tools and comes with a single dashboard to proactively figure out the service issues. 

Features: 


The features of ServiceNow ITSM are mainly focussed on automating the tedious and time taking tasks of the IT team and helps organizations with various other benefits such as cost minimization, IT enhancement,  and improving service availability. Following are the features of ServiceNow ITOM

  • Master Your Craft
  • Lifetime LMS & Faculty Access
  • 24/7 online expert support
  • Real-world  & Project-Based Learning training with real time team & hands on experience.

Discovery: 


It eliminates manual data entry carried by the IT service agents and populates the CMDB (Configuration Management Database). ServiceNow Discovery automatically scans an organization infrastructure and identifies all the applications and devices, understands the relation between them, and records the same into CMDB. This saves a lot of time for IT service agents and eliminates the chances of human error in CMDB data.  


 Event Management:

 
ServiceNow Event Management constantly looks after all activities in an organization, if anything seems odd it automatically alerts the teams to look after it. It prevents the organization from falling into the worst situation and helps in continuing business delivery. Event Management also provides a detailed impact analysis and suggests an improvement in IT and business service delivery. 

Operational Intelligence: 


With the help of machine learning powering ServiceNow upgrades failure prevention using operational intelligence. By analyzing the service data, Operational Intelligence identifies the anomalies in an IT infrastructure and alerts the teams to delete that specific anomaly to prevent a failure. It helps the IT teams in quickly identifying and resolving issues and improves service delivery. 

Orchestration: 


To save your IT team from the mundane and repetitive tasks ServiceNow orchestration helps the organizations in building the workflows to automate multiple tasks which include applications, servers, printers and remote servers. Your IT team need not engage in all the manual activities such as distributing software or resetting passwords. All these things automatically are taken care of by the Orchestration.  Orchestration lowers the cost of operations and the result is improved ROI. 

Service Mapping: 


ServiceNow Service Mapping is an advanced form of discovery that is capable enough to builds complex maps of interrelated configurations. This saves the time of IT agent in building the maps manually, thus it makes failure impact analysis and eliminates data errors more accurately.  

Cloud Management: 


If it is a part of daily activity to use cloud resources by your developers or outsourced partners, then you can deploy ServiceNow cloud Management to allot and manage cloud resources optimally. It fulfils all the cloud resource requirest and besides this, it also looks after optimization, resource consumption, cost-related tasks. 

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Benefits: 


Following are the benefits that an organization can gain from implementing the ServiceNow ITOM.  

Enhance service visibility:
ServiceNow ITOM provides you with clear visibility of how an IT infrastructure and cloud providers work side by side to deliver uninterrupted business services. 

Improve Service Availability: 
The main advantage of deploying Service now ITOM is that it quickly identifies the areas of issues, diagnose them instantly, and decreases the downtime of service availability. 

Increase service agility: 
ServiceNow ITOM automates the multiple tasks that are repetitive and time taking and act instantly to tackle the service issues that impact service delivery. 

Manage Hybrid clouds: 
Managing Hybrid clouds is a challenging task but implementing ServiceNow ITOM streamlines this process and provide self-service access to cloud resources, compliance, enhances good governance, and gives you clear visibility into cloud cost.     

Leverage ITSM investment: 
ITOM adds great value to ServiceNow with its comprehensive, integrated capabilities and manages 360 degrees to eliminate the service downtime and manage hybrid clouds. 

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 Conclusion: 


ServiceNow Information Technology and Operations Management (ITOM) transforms service delivery by increasing IT units productivity and automates multiple service delivery tasks. Leverage ServiceNow capabilities and boost the productivity of the IT teams with ServiceNow ITOM. 

Varun Krishna
Varun Krishna
servicenow developer
ServiceNow Developer from the last 5+ years. Experienced in ITSM, ITOM field. working as a ServiceNow trainer too in IT Canvass.

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