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PRTG - Servicenow Connector not receiving Events

ITOM

Hello,


anyone can help me with below issue, 

I am connecting to the PRTG Network Monitoring tool with ServiceNow.  The connection was successful, even i didn't receive  any events in ServiceNow.

The service account has read-write access in PRTG.

After the connection has been made, do we need to configure anything?

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